Kunal Kaushal Safe 5 Email & Phone Number

Dubai, United Arab Emirates

Currently building worlds best sales app called DAMAC 360.Salesforce platform

Dubai, United Arab Emirates

● Responsible for driving the end-to-end implementation & delivery of the new features as a Product evangelist.● Responsible for DCB and Bundling integrations and launch with telecom partners across the MENA region.● Leading OSN Streaming product, scoping, delivery & operations for telecom operators.● Support business team for product performance & KPIs (telco customer reporting) – Ensuring correct reporting &Data validation.● Ensuring service performance, usage trends, consumption patterns and consumer insights are tracked andnecessary actions implemented.● Conceptualizing and designing telco landing page product, user journey and Integration approaches with OTT.● Technical assessments, impact analysis and call flows finalization with Telcos & MSP - Solutioning andIntegration.● Brought about a 30% net reduction in the churn rate for active customers with an innovative solution.● Stakeholders communication and service launch daily scrum call with MSP, task assignments, prioritizations,tracking activities, timeline finalizations Integration, UAT and launch – perform testing with Telco`s and MSP.● Define product strategy, backlog & roadmap by working with the Head of Engineering & CTO.● Lead team of product analysts responsible for writing the User Stories.● Take on new projects/features/optimization tasks from CTO, analyze them and follow through with the team totheir execution.● Coach all team members and partners on Agile practices. Assess teams against Agile practices and providerecommended improvements.● Defining release and sprint goals for Scrum Squad.● Customer journey analysis, A/B testing hypothesis generation as well as per/post A/B testing analysis.

Malaysia

Kuala Lumpur, Malaysia

• Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.• Assisted team to remove impediments by having an understanding the control and release processes• Assisted with internal and external communication, improved transparency, and radiated information• Assisted with prioritization and resolution of software defects• Report at daily Scrum of Scrum meetings• Built relationship with Product owner and other stake holders to facilitate team's interaction with them• Coached Product Owners in creation and maintenance of Product Backlog• Coached team members on Agile principles and providing general guidance on the methodology• Continuously learned Agile/Scrum techniques and shared findings with the team• Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization• Facilitated getting the work done without coercion, assigning, or dictating the work• Facilitated sprint planning, retrospective and sprint demos• Helped team to solve problems rather than provide solutions• Interfaced with Program Management Office to ensure project goals and requirements are being met• Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings• Provided all support to the team using a servant leadership style whenever possible, and led by example• Removed impediments by finding the right personnel to remove the impediment• Took responsibility of delivery and management of the tasks• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management• Updated Agile tracking systems to provide transparency on product and sprint backlogs• Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery

Master Of Business Administration (Mba), Professional, Technical, Business, And Scientific Writing

Bachelor Of Engineering (B.E.), Computer Science