- Core clinical informatics solutions- Project governance and change management of clinical information systems specialized in Long Term Care and Complex Care

- Supported Clinical and Systems Transformation (CST) go live at the Neonatal Intensive Care Unit (NICU) onsite in BC Children and Wemen’s Hospital (BCCW) in prompting incident resolution through logging, coordinating and triaging JIRA incident tickets between clinical and technical teams.- Coordinated with the Cerner Power Chart clinical workflow education sessions, collected issues and documented the gap analysis and formatted the bridge documents. - Tested configuration changes and… Show more - Supported Clinical and Systems Transformation (CST) go live at the Neonatal Intensive Care Unit (NICU) onsite in BC Children and Wemen’s Hospital (BCCW) in prompting incident resolution through logging, coordinating and triaging JIRA incident tickets between clinical and technical teams.- Coordinated with the Cerner Power Chart clinical workflow education sessions, collected issues and documented the gap analysis and formatted the bridge documents. - Tested configuration changes and recorded change details to determine the impact on workflow and internal users. Show less

- Collaborated with the manager of the regional sales team and data quality control team to design model for account credit management.- Provided Tier 2 technical support and responded to enterprise customers' inquires.- Conducted data visualization and analysis based on daily supply chain reports and KPI changes.- Managed team communication channels to consolidate collaboration between the Order to Cash (O2C) and the Product Supply team members.

- Collaborated with the TikTok’s Monetization Office in deploying the service-to-online approval workflow platform.- Conducted user interviews to identify approval workflow product needs, developed Product Requirements Document (PRD) based on user’s feedback and defined workflows.- Coordinated with the product deployment team, performed Customer Relation Management (CRM) system migaration.