• Create, adjust, and maintain SFDC and related apps meta-data and data for records, reports, dashboards, etc.• Work closely with the functional teams and client resources to ensure the system meets the needs of the client• Manage Salesforce.com CRM application including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.• Execute test cases with attention to detail to help ensure the quality of the product. Take ownership of test case suits for release, smoke and regression testing. Log and write clear defect reports, test cases.• Ability to communicate with operation side of the business• Participate in product design planning meetings to help define requirements and use cases.• Identify, help minimize, review and isolate production defects. • Knowledge of Salesforce products, including but not limited to Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning and Lightning Platform.• Define and recommend technical architecture and design related to customizations• Developing and improving workflow processes in our sales and marketing organization to effectively manage leads, client information and data.• Deploy or migrate the components to the upper environments through GitHub using Copado.• Knowledge of the fundamental capabilities of Apttus CLM• Worked on Record Types, Validation Rules, Triggers and Page Layouts.• Developed field & page layout customization for the standard objects like Account, contact, Leads.• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates an Outbound Messages to manage the Workflow & Approvals.• Identify, help minimize, review and isolate production defects. • Responsible for creating Queues, Workflows rules and tasks to share and automate work to users in the Queue.• Create custom Reports based on business need and associated them to Dashboard.

● Developed the business logic of the application using configuration or customization. ● Performing the UI related activities including Page layout configuration. ● Making the timely data management using the Data Loader tool and thus making the insert, delete, upsert operation on the data. ● Continuous integration tools like GITHUB, Jenkins and also deployments using Change Sets and Eclipse IDE. ● Performed configuration for product setup, process builders and flows.● Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. ● Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, and Marketing Cloud. ● Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Implemented pick lists, dependent pick lists, lookups, junction objects, validation and formula fields to the custom objects. ● Proven experience with creation of relevant documentation including, but not limited to solution design document and requirements documentation.● Deployed Configurations and Code between Salesforce Environments through various deployment tools like Force.com IDE, Ant Scripts and Change Sets.● Involved in Working with Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Workflow Rules, Case Assignment Rules, and Escalation Rules, Validation rules, Profiles, Roles, Reports, and Dashboards etc.

● Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements and testing. ● Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. ● Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic. ● Created workflow rules and defined related tasks, email alerts, field updates and time triggered tasks to implement business logic. ● Implemented pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. ● Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes. ● Managed the database for the team's region and performed basic administration. ● Hands on Experience in creating custom Objects, Custom Fields, page Layouts, Custom Tabs, Reports and various other components as per the client and application requirements. ● Used SOQL & SOSL for data manipulation needs of the application using platform database objects. ● Used field level security along with page layouts to manage access to certain fields. ● Worked on CRM integration for managing of the customer information and marketing of the products.

• Implemented Agile methodologies, actively involved in Administration, development and testing. • Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. • Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) • Developed various Custom Objects, Tabs, Entity-Relationship data model and validation rules.• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers. • Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities. • Worked as an admin for Creating Users, Profiles, setting up organization role hierarchy and public groups.• Created workflow rules and defined related tasks, email alerts, and field updates. • Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels.• Collaborated with the QA team in reviewing and validating test plans and test cases and ensure that the application meets user requirements. • Used Change Sets, ANT for deployment.

• Worked on standard salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Dashboards and Reports. • Performed the roles of Salesforce.com Administrator and Developer in the organization.• Created workflow rules and defined related tasks, validation rules, Auto-Response Rules, Approval process, email alerts and templates and field updates. • Responsible for creation of users, roles, profiles and customization of reports and dashboards as per the client requirement. • Defined lookup and master-detail relationships on the objects. • Implemented new enhancements, including creation of custom objects, custom fields, custom tabs. • Implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies. • Defined object and field level security.