Kathleen Kamikawa Email & Phone Number

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

Seattle, WA, US

• Managed Support inbox, distributing tasks and emails to the team as necessary.
• Collaborated as a service team to meet client service/sales team goals and improvements on the agent experience. Scheduled and led team meetings every 2-3 weeks to ensure team is on track.
• Worked with agents within own service team, providing a personalized experienced and specifically targeting clients with $1500+ monthly account revenue to cater to their needs and grow their account revenue, thereby.
• Named Client Services Rep of the Month February 2016 and Client Services Rep of the Quarter in Q3 2018

Seattle, WA, US

• Spoke with 30+ clients per day, overseeing billing, account changes, and cancellations through internal admin system and Salesforce
• Responsible for verifying new contracts, working with sales reps to ensure accuracy, compliance, and transparency
• Managed communal shared documents that tracked accounts without funds, and the communication and follow up process each QuoteWizard Marketing representative established with the clients

Seattle, WA, US

· Managed billing, account changes, and cancellations of clients through QW Admin while also keeping thorough and detailed records of any actions using Salesforce· Checked sales contracts for new clients and handled contracts inbox· Handed additional requests from the Support inbox or through email

Charlottesville, VA, US

Primary field in Medieval History, secondary fields in Roman history and Middle East and North Africa, 7th - 13th centuries.

Paris, Ile De France, FR

· Developed coursework and organized materials for four different class levels and instructed over a hundred students enrolled in a university-level English program · Researched at multiple libraries across Paris, primarily the Bibliothèque Nationale de France, incorporating data from a body of legal documents and building a database to interpret it for my.

Arcadia, California, US

· Worked in multiple positions (greeted customers, prepped plates, served and cleared tables) within the restaurant to provide the best possible dining experience in a very fast-paced environment· Trained new employees for the greeter, food expeditor and server positions · Developed customer service and verbal communication skills in a fast-paced.

· Fulfilled all front-of-houses duties (host, server, barista, busser) in a more intimate environment

Chicago, IL, US

· Mediated between parents and the aquatic director during weekend classes as a lifeguard lead, resolving issues with swim courses and payment. · Maintained the chemical balance and cleanliness of the aquatic center and composed the employment schedules for the lifeguard staff· Supervised the weekend aquatic classes, resolved member payment and scheduling.

· Supervised the performance and training of other lifeguards in an outdoor aquatic facility which regularly dealt with emergency situations

Seattle, WA, US

· Handled orders for lab materials, aided graduate students in their projects, and re-organized and constructed wiring apparatuses

Master Of Philosophy (M.Phil.), Medieval History

Bachelor Of Arts (B.A.), History (Departmental Honors)

Bachelor Of Arts (B.A.), Comparative Literature