๐Results-Driven Senior Manager - Customer Success | Account Management | Strategy & OperationsI have over 16+ years of experience in contact center technology and SaaS sales, renewals, and strategic initiatives, working with global clients across various verticals.My core competencies include revenue generation and retention, strategic leadership, customer success framework, personalized customer engagement, data-driven insights, cross-functional collaboration, customer advocacy programs, continuous learning and development, OKRs and goal setting, mentorship and coaching, client relationship management, enterprise advisory services, and global account management. My mission is to deliver substantial value and satisfaction to customers and partners, reduce churn, and increase loyalty and retention. I leverage my expertise in digital adoption and contact center solutions to provide innovative and effective guidance and support to customers and partners, enabling them to achieve their desired outcomes and goals.
Listed skills include Business Analysis, Microsoft Excel, Reporting And Analysis, Powerpoint, and 26 others.