Support and Back up Dispatch Team, Data Entry, Ensures trucks are routed efficiently, Quality assurance for orders, Verifying product quantities, Monitor email and responses to team, Entering and processing purchase orders and will call orders, provides excellent customer service, Maintains current knowledge of best practices, Maintaining order trackers for clients

Efficiently organized service areas; kept up-to-date and in-depth knowledge of menus, specials and drink offers; Ensured a positive dining and drink experience for all customers; Managed high customer volumes, providing prompt and accurate service during live music events; Maintained a positive and professional attitude at all times, including under pressure; Was one of few servers to manage the stage area every weekend for live music events; Handled difficult customer situations with grace and professionalism; Ensured high-level compliance with state laws regarding alcohol sales; Collaborated with coworkers to provide the best possible service to customers; Trained incoming staff members on best practices, job requirements and policies

Back Up Claims and Appellate Processing; Enhanced UI Claim processing; Managed and processed UI Claims for all 50 states; Assigned and dated UI Claims to appropriate representative; Conducted quality checks of outgoing UI Claims and documentation for accuracy and compliance; Acted as backup for overflow of any and all claims related issues

Slinging Craft Beers

Consistently innovating and learning in order to be in compliance with state unemployment law and procedures; Managed staff and departmental tasks to ensure deadlines were consistently met with high accuracy; Developed and optimized workflows, solved problems, and implemented creative solutions aligned with company and departmental needs; Assisted Director of Operations and Partner with special projects, including maintaining/reorganizing spreadsheets and data into user-friendly formats, researching state deadlines, laws and processes; Established and maintained relationships with state agencies, proofread and reviewed new policies and procedures; Created and delivered new project management on-boarding programs and presentations, improving onboarding procedures; Ensured quality control over all unemployment accounts and collaborated closely with employers and state contacts; Designed user-friendly Power of Attorney documents tailored to company needs; Guided new and existing clients through the POA process and ensured timely follow-up for execution; Developed and maintained policies and procedures for POA Department; Managed and supported a team with I-9 processes and procedures; Conducted preliminary resume reviews and interviews for incoming employees on the I-9 team; Assisted Partner as System Admin for I-9 systems, providing training and support for clients; Maintained a help desk for I-9 systems; Produced training materials and business operation guides for I-9 systems for both end user and our staff; Conducted user testing and UI Design; Consistently maintained knowledge and training on state unemployment laws and compliance; Managed out of state I-9 team to launch a new program, traveling for training and quality control to ensure procedures and workflow were being followed

Back Up Claims and Appellate Processing; Enhanced UI Claim processing; Managed and processed UI Claims for all 50 states; Assigned and dated UI Claims to appropriate representative; Assisted Appellate Department with document submission and accuracy for hearings; Scheduled hearing reps; Created invoices for hearings; Maintained good relationships with out of state hearing representatives; Created appeal and protest documents

Account management for roughly 70 clients; Identified, managed and resolved problems regarding account procedures, workflows and strategies; Maintained up to date and comprehensive understanding of unemployment laws, regulations and requirements in all US states; Ensured client compliance with unemployment law and reporting; researched and gathered job separation information from employers, distilled relevant facts and created reports, including documentation for state agencies; Worked closely with clients to manage unemployment costs; Implemented new client accounts and handled problems and questions; Worked to strict deadlines with no margin for error; Wrote between 30 & 115 legal unemployment protest per day and participated in 3-5 state hearing a month; Maintained a high volume of claims processing

Started as Teller, promoted to Teller Coordinator, then moved up to Personal Banker.