Kristy Cook Email & Phone Number

Direct and oversee a team of skilled Colleagues who are responsible for the department/divisions routine and moderately complex operational work tasks; requires problem solving, decision making, identification of inefficiencies in processes, process improvement, change implementation, and cost efficiencies. Works with team management in the development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements, recruiting, focuses on process improvement which support an enhanced Customer service level and Customer experience.

Specializes in delivering excellence through every customer interaction. Provide customers with accurate information concerning their account, resolve and document Customer inquiries, work on various Customer related duties while meeting specific deadlines, and demonstrate our brand in all types of interactions including phone calls and emails.

Oklahoma City, Oklahoma Area