Chethana Kk Email & Phone Number

India

•Contributing to both customer and merchant side fraud prevention by suggesting new rules to minimize fraud•Manage existing Business clients and also reach out to new business and get them to on-boarding•Identifying fraud attack at different levels such as at the time of registration (first point of access), once account is registered and there is account take over on existing accounts and ID Hijack cases•Report making - weekly and monthly reports to stake holders, Prepared few seasonal fraud trend analysis report, KPI metric presentation using DOMO and Power BI•Performance evaluation of team members, skills and knowledge training, mentoring•Managed schedules, work/shift allocation, automation of tasks, dashboard creation for BU using Kibana.•Established open and professional relationships with team members to achieve quick resolutions for various issues and delegated tasks to create sense of ownership•Managing a team of 10 members working across 24X7

India

•Helped set up Quality structure for Amazon Payments Advanced (APA) North America TRMS team within Amazon, this was an External Payments platform launched by Amazon as a newer and easier payment option to the deprecated Flexi Payment Services (FPS)•I was the Quality POC for this team and juggled multiple roles of a trainer, mentor, workflow and SME•I was solely responsible for a team of 15 investigator’s performance metric•One of the few TRMS teams to handle 24/7 1 hour SLA•Worked along with data analyst in setting up a structure for fraud detection/incorrect action taken by generating periodic reports (daily / weekly), Created Quality SOP's for APA – sharepoint•Job profile includes provide feedback sessions, SharePoint creation, data sampling to understand operations challenges, assisting in SOP/metric changes and tracking process and investigator improvements•Have worked on multiple escalations and created SharePoint to capture the Root Cause Analysis (RCA) and Situation Behaviour Impact (SBI) which could be used as reference to avoid such mistakes in future.

India

•Started career as investigator, checking for fraud across amazon payments which includes transaction checks via different types of card payment, amazon account payment, digital orders, gift cards•Some of the different tasks performed includes abuse check, money laundering checks, kickstarter abuse checks, kyc checks•Worked on chargebacks and dispute cases •Worked as a trainer and mentor for the FPS, specifically handled the compliance end with seattle team in KYC checks and later moved to SAR

M.B.A, Finance, 75%

awaiting results

B.Com, 73%

Pu, 91%

Sslc, 91%

interested in taxation and accounting