Kieran Kenneally Email & Phone Number

Vancouver, British Columbia, Canada

- Lead Consultant for complex, custom enterprise enhancements for Salesforce platform- Engaged with Clients from initial sales cycle, running discovery sessions, creating solutions demos to support value propositioning and documenting business needs/requirements- Produced SOW Documents, estimates, capability maps and process flow to support Sales Teams during general sales cycle- Continued with projects throughout implementation following sales closure managing iteration planning… Show more - Lead Consultant for complex, custom enterprise enhancements for Salesforce platform- Engaged with Clients from initial sales cycle, running discovery sessions, creating solutions demos to support value propositioning and documenting business needs/requirements- Produced SOW Documents, estimates, capability maps and process flow to support Sales Teams during general sales cycle- Continued with projects throughout implementation following sales closure managing iteration planning, development to release preparedness discussions between Client business units and in-house development teams Show less

Vancouver, Canada Area

Driving my team on the path to success in 3 key focus areas - Project EfficiencySyndicating best practices, mentoring and coaching the team towards delivering high quality deliverables throughout all stages of the project -Ecstatic clients Ensuring the team delivers the work to the highest standard of expected Customer service. Training the team in soft skills such as expectation setting, real talks and making the "outside the box" recommendations to make our Clients… Show more Driving my team on the path to success in 3 key focus areas - Project EfficiencySyndicating best practices, mentoring and coaching the team towards delivering high quality deliverables throughout all stages of the project -Ecstatic clients Ensuring the team delivers the work to the highest standard of expected Customer service. Training the team in soft skills such as expectation setting, real talks and making the "outside the box" recommendations to make our Clients and Partners successful. Measuring the success and happiness of our Clients through CSAT surveying post launch. - Enjoyable workplaceProviding my team with a safe and enjoyable workplace for them to grow. Work with individuals on my team to establish future goals and map out clearly defined paths towards achievements. Check in on my teams sentiments on projects on a weekly basis to ensure proper support is setup for them to be successful. Then comes the monthly post work funmasters, birthday cakes, ice cream and all the other fun stuff that makes working together all the more fun! Show less

Vancouver

- Configured and implemented multiple Salesforce solutions including Sales Cloud, Service Cloud and Customer Communities for small SMBs, Enterprise Organizations and Non Profits - Worked with Project Management teams during elaboration to define crisp clear requirements with intentional outcomes- Created and presented POCs, data models, wireframes to stakeholders to gain executive buy-in- Wrote and delivered detailed design documentation to Clients - Worked with development… Show more - Configured and implemented multiple Salesforce solutions including Sales Cloud, Service Cloud and Customer Communities for small SMBs, Enterprise Organizations and Non Profits - Worked with Project Management teams during elaboration to define crisp clear requirements with intentional outcomes- Created and presented POCs, data models, wireframes to stakeholders to gain executive buy-in- Wrote and delivered detailed design documentation to Clients - Worked with development teams to deliver scalable and user-friendly solutions - Developed detailed test scripts and UAT tracker spreadsheets to support Clients and delivery teams during UAT - Maintained deployment trackers and plans to guide deployments between QA, UAT and Production environments - Utilized both Change Sets and Gearset to deploy meta data between environments and Data Loader to insert Client data into UAT and Production environments - Delivered end user training sessions to ensure Users would get maximum value from the new system in conjunction with SFDC Administrative training to ensure Admins would can maintain the system built- Drove Customer success meetings post production launch to ensure Client satisfaction with the product and main positive Partner - Client relationships Show less

Vancouver, Canada Area

CORE Software is the leading provider of application software for Agri Trading, Animal Feed Milling, Dairy Processing and Hardware Retailing.As a member of the G&O team, I was responsible for carrying out a number of tasks in the areas of Systems Analysis/Design, Software Upgrades/ Implementations, Consultancy, Testing, Client Training and Customer Support. I was ranked as the overall top client call closer by the end of my first six months as a result of providing immediate… Show more CORE Software is the leading provider of application software for Agri Trading, Animal Feed Milling, Dairy Processing and Hardware Retailing.As a member of the G&O team, I was responsible for carrying out a number of tasks in the areas of Systems Analysis/Design, Software Upgrades/ Implementations, Consultancy, Testing, Client Training and Customer Support. I was ranked as the overall top client call closer by the end of my first six months as a result of providing immediate analytical and problem solving abilities to Client issues Show less

Earlsford Terrace, Dublin

Completed tasks in a number of service lines offered by ERS including Internal Financial Audits, Consultancy Reviews and IT Security and Privacy services for a broad range of clients within the public sector, financial services and the technology industry.