Karen Kilk Email & Phone Number

Mission Viejo, CA, US

Irvine, CA

• Lead talent development and learning strategy for Western Growers Assurance Trust and Pinnacle Claims Management, Inc., reporting directly to the AVP of Operations.
• Consultative Expertise: Demonstrate expertise in consulting with leaders to develop learning and talent development programs, contributing to the overall success of one of the largest multiple employer trust plans and.
• Initiative Leadership: Spearhead impactful initiatives to develop an operations division supporting healthcare plan members with customer service, claims administration, provider contacting, eligibility and enrollment.
• Program Design and Implementation: Successfully redesigned and implemented comprehensive 5-week customer service and claims examiner new hire programs. Supported the learning and development needs of support centers.
• Certified Facilitator: Certified to facilitate the company-wide Diversity, Equity, and Inclusion (DEI) full-day course.

Irvine, CA

• Developed and implemented talent development solutions, including performance management, leadership development, and change management.
• Spearheaded the first corporate employee talent review and succession planning processes.
• Developed first enterprise-wide competency model for Leadership.
• Instrumental in driving enterprise-wide initiatives, such as "The Perfect Patient Experience," resulting in a significant boost to the acceptance rate for care.

Costa Mesa, California, United States

• Managed the Instructional Design Department for a Mail Order Pharmacy and a Pharmacy Benefit Management division.
• Implemented new learning request and instructional design processes, leading to the development of an extraordinarily successful “Managing from the Middle” program.
• Ensured optimal development of superior training content and materials based on sound adult learning and e-learning methodologies by providing strategic leadership.

Irvine, California, United States

• Managed the Training and Development Department, aligning training initiatives with business goals.
• Implemented/managed the Boost Mobile Learning Management System (LMS), saving $1M.
• Improved key performance indicators through a revamped new hire program.
• Developed a comprehensive training program integrating technical expertise and service support skills for diverse networks.

Oakland, California, United States

• Played a pivotal role in establishing and overseeing the first training and outreach department for the educational technology firm specializing in plagiarism prevention and writing strategies.
• Consulted with new and key accounts, implementing effective training strategies that significantly contributed to increasing the renewal rate to 98% and leading to a 30% increase in sales.

Full Time Positions:Director, University Advisement Center, California State University East BayDirector, Learning Support Services, Whittier CollegeAcademic Advisor, Student Athletes, Colorado State UniversityResident Hall Director, Semester at Sea, University of PittsburghResident Hall Director, University of Western Washington

Doctor Of Philosophy (Ph.D.), Educational Leadership And Student Affairs Administration (Cspa), 3.95

Activities and Societies: - Dissertation: The Relationship between Dysfunctional Career Thoughts and Choice of an Academic Major - Jack.

M.Ed., Student Affairs In Higher Education (Cspa), 4.0

Activities and Societies: • College Student Personnel Administration Advisory Council Class Representative, Colorado State.

B.A., Psychology

Activities and Societies: •Outstanding Senior Award, University of California, Davis • Chancellor's Strategic Planning Conference Student.