Kevin Kirkey Email & Phone Number

Dallas-Fort Worth Metroplex

Fort Worth, Texas

Jacksonville, Florida

Call Center Site Manager responsible for leadership and management of call center functions for Customer Service and Collection departments.

Provide consulting and operations readiness assessments in the areas of: Operations, Project Management, Process Re-Engineering, Audit, and Quality Control and Assurance services for both mortgage originations and servicing operations and oversight.

Jacksonville, Florida Area

Directed 7 operations teams plus 2 proprietary vendor-supported systems. Oversaw Quality Assurance & Control testing, formation of department governances (Policies & Procedures, RCSA, System Change Control processes, Business Continuity Plans and Recovery Escalation protocols).▪ Saved >$275M by introducing Best Practices Review—implemented strategic initiatives, partnering with peers to establish strategies that improved investor-won rescission rate by 8% for Agency Demands and by 23% for Mortgage Insurance Cancellation Reinstatements.▪ Increased annual collections $60M by creating and implementing Excel model with segmented view of outstanding counterparty put-backs, enabling portfolio drill-down and ability to shift segments among associates for timely resolution.▪ Pursued non-traditional recovery sources to attain >$73M in collections--launched group of highly skilled Title & Funding SMEs; utilized Counterparty Portfolio Segmentation view that exposed areas with little to no opportunity for recovery, resulting in new, extremely successful initiatives.▪ Realized >$80M in annual internal referral recoveries, reducing expenses and eliminating redundant processes as Correspondent Recovery became turnkey solution for Mortgage Banking.▪ Decreased Bifurcated Repurchase timeline from >120 days to <30, partnering with Federal National Mortgage Association to revamp process and move it from Servicing to Recovery; success led FNMA to adopt process into Servicer Guidelines and is still used by all institutions.▪ Enhanced working relationships by developing associate-sponsored programs to identify, evaluate and remediate issues; created culture of trust, accountability and sense of team.▪ Passed 3 internal audits and reviews by Federal Regulators, including two by OTS and one by CFPB with zero findings or recommendations; participated in 24 annual independent control assessments, never failing a test; reversed prior failure trends.

Irving, Tx

Hired to form and grow Repurchase department in Texas from remains of shuttered Florida conduit operation. Developed, built and managed Mortgage Loss Provision Methodology and quarterly testing in support of booked Balance Sheet provisions. Liaised with executives and Global General Council to develop and implement securitized mortgage put-back protocols from Trustees/Guarantors. Conducted monthly quality testing and delivered quarterly scorecards.▪ Stood up fully functioning Repurchase Defense Operation through Saxon Mortgage Servicing within 90 days—collaborated with Executive Manager to transform dated operation with no systems, policies or governances—built from scratch; vetted Risk Control processes and committees as necessary during period of exponentially growing risk that rose as high as $700M.▪ Rapidly became industry leader for best-in-class protocols in winning Agency rescissions through disciplined 2-tiered rebuttal process that resulted in >85% Rescission Rate—met contractual timelines while being aggressive protagonist when repurchase deemed unwarranted.▪ Unique 2-tiered Review & Rebuttal process led to founding of wholly owned subsidiary to perform Repurchase Rebuttal Activities for others utilizing vendor relationships.▪ Instituted first Loss Provision program and deployed tool to analyze and forecast mortgage loan losses—produced new data tool that enabled reserve adequacy recommendations, eliminating mortgage loss volatility from the Income Statement.

Jacksonville, Florida Area

Contracted to develop mortgage data repository, ensuring complete data integrity and allowing timely production of reporting and other requested items. by various Rating Agencies and Due Diligence firms to evaluate proposed Residential Mortgage-Backed Securities.▪ Designed and developed BLISS—system that normalized and reconciled data across multiple legacy applications—validated data to be clean and free of conflicting attributes, reducing Rating Agency concerns, enhancing relationships and improving data management and communication; verified proper risk mitigation or compensating factors based solely upon loan specific data attributes.

Jacksonville, Fl And Columbia Sc

Established department to handle repurchase demands from investors (Agencies/conduit buyers). Directed quarterly testing and recommended provisioning levels; developed/executed exit strategies for REO assets. Identified loans best suited for sale vs. hold through default liquidation. Instituted Scratch-n-Dent Loan Sales Desk. Minimized losses for problem residential mortgage assets by maximizing investor remedy rescissions—tailored protocols for repurchase demand reviews; when proper, issued rebuttals.▪ Decreased First Payment Default Rates >200% and Early Payment defaults >125%, avoiding >$35M in annual losses—designed shadow servicing partnership with Select Portfolio Servicing utilizing shared platform; co-developed process (transparent to Borrowers) that allowed SPS to see loans on NetBank servicing system and perform collections on its behalf.▪ Improved collection performance >500% and reduced delinquencies 75% through improved system utilization and creation of stronger calling campaigns—emphasis and velocity of outbound servicing transfers improved >50% while data errors fell 35% during 9-month tenure—paved way for small FNMA Mortgage Servicing Rights (MSR) acquisitions.▪ Fostered inclusive team dynamic by instilling ownership cues and responsibilities along with accountability while allowing staff to showcase their talents.▪ Shaped new trade process, creating/leading Underperforming Asset Sales Desk that averaged 3–5 Scratch-n-Dent trades per year as requested by Treasury and Finance teams; built strong Buyer relationships; stayed in tune with market trends to ensure trade dynamics properly reflected in loss provision models with full signature authority ratified by Board and Credit Risk Committee.▪ Authored protocols and created Firm’s first LOCOM (Lower of Cost or Market) quarterly loss projection for Fin 41 reviews and recommendations; assisted with FASB 5, Treatment of REO properties and prepared periodic SOX attestation.

Lake Oswego, Or

Oversaw underwriting and securitization; trusted with full policy waiver authority in sub-prime operations.

Offutt Air Force Base, Nebraska

Handled military financial operations, such as budgeting and procurement.