Developing and implementing IT solutions with a focus on task automation via PowerShell within small-to-medium scale businesses.Skilled in backend administration, leveraging cybersecurity, Microsoft Entra/AD, and networking knowledge to ensure system integrity and optimal performance.Notable for initiatives in optimising data collection practices using Power Automate and API calls.Authored clear, comprehensive manuals to facilitate end-user understanding.Strong problem-solving and innovation skills enhance workflow automation, driving organisational productivity and performance. PL-200 certified.

Conducted detailed research on AI and LLMs to ensure that the materials produced are up-to-date and relevant in the current technological landscape.Created educational content, such as flashcards and practice questions, to aid in the understanding and application of AI and LLMs in various Computer Science disciplines.Simplified complex concepts in AI and LLMs to make them understandable for students at different academic levels.

Directed daily audits of premier minigolf courses, upholding meticulous standards of gameplay and facility quality.Supplied technical support during peak operational hours and performed detailed maintenance tasks after-hours, guaranteeing uninterrupted enjoyment for guests.Ensured memorable experiences for patrons by efficiently troubleshooting and effectively maintaining course hardware.Expertise in course troubleshooting, hardware repair, and dedicated customer service.

Integral part of a product rollout project team, proficient in testing and remedying bugs in IBM Maximo.Developed extensive training documentation, including detailed PDF files, and tutorial videos enriching IBM Maximo's comprehension among its future users.Ensured effective software adoption by conducting comprehensive in-person training based on prepared documentation.Adept in end-user software training, manual creation, bug-fixing, and innovative introduction video production.

Exhibited proactive stock management for an extensive range of vape products and e-juices, ensuring optimal inventory levels at all times while avoiding overstocking.Established orders three weeks ahead, further streamlining the warehouse operational efficiency.Negotiated effectively with suppliers to secure better pricing, resulting in substantial cost savings.Devised an innovative system to flag low stock levels, integrating into existing Linnworks software.This key strategy reduced the time required for product identification and ordering by half.Expertise in VBA coding, competitive procurement, and efficient administration.

Processed incoming and outgoing bedding orders for hundreds of companies, including multiple London universities, the NHS, hotels and hotel chains and charity organisations like the YMCA.Created a series of sophisticated macros in Visual Basic to find missing stock in the warehouse and reduce picking and receipt mistakes to zero, cutting back the losses on written off stock.

Solved incoming customer requests via multiple pipelines like Facebook, Twitter, Live Chat, emails and telephone.

Aided customers on the centre floors and car parks in the busiest time of the year, putting their safety as priority.

Assisted hundreds of customers a day in multiple very busy locations of the hotel and business event venue.

Processed representations against issued Penalty Charge Notices keeping the law and rules in mind.

Managed thousands of customer accounts within Transport for London's systems, made changes according to their requests.

Repaired Apple and Samsung mobile devices for large insurance companies, performed back systems administration

Assembled and repaired desktop computers and laptops for customers, keeping an eye on multiple at a time.