Karen Knapton

Karen Knapton Email and Phone Number

Experienced Executive Manager specialising in accredited training in the community sector @ Access Community Services Ltd
queensland, australia
Karen Knapton's Location
Greater Brisbane Area, Australia
About Karen Knapton

An agile leader who is passionate about people and premium customer services. A collaborative and inclusive leader who values achievement, integrity and a culture that supports high performance.Whether it's a client, one of my team members or my manager, my greatest asset is listening to people and working out a collaborative way to do things better, safer and more effective. I believe that this encourages solutions for everyone involved and leads to phenomenal outcomes but empowers not only the people I work with but myself. I am customer service focussed with an aim to providing quality and sustainable outcomes to the business, staff and clients. My goal is to work in a position in an inclusive environment where I can use my specialist and transferrable skills to provide a solutions focussed culture that provides team members with the support needed to be happy and productive in their roles.Key SkillsCommunication – I have both excellent written and oral communication skills. This isdemonstrated through my ability to deal with a diverse range of customers and colleagues. This includes effectively communicating and problems solving with clients from a non-English speakingbackground.Leadership and Teamwork being a dependable leader as well as an effective and cooperative team player whilst ensuring that deadlines are met, and tasks are competently delegated and completed.Strategic Management of systems, focussed on gaps analysis and improving efficiencies with a comprehensive understanding of balancing process and outcomes.Adept problem solving skills with tenacity, innovative and critical thinking characteristicsDiplomatic coordination of strategic relationships with partners and stakeholders and ability to achieve a win/win outcome.Collaborative leadership style experience in enhancing interpersonal communication with the work team

Karen Knapton's Current Company Details
Access Community Services Ltd

Access Community Services Ltd

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Experienced Executive Manager specialising in accredited training in the community sector
queensland, australia
Employees:
190
Karen Knapton Work Experience Details
  • Access Community Services Ltd
    Executive Manager
    Access Community Services Ltd Oct 2015 - Present
    Brisbane, Queensland, Australia
    In this role, I lead and manage two diverse divisions of our organisation. It requires me to manage the Registered Training Organisation (RTO) for Access Community Enterprises, Manage Queensland Community Employment Prorgams under the State Government Skilling Queenslanders for work initiative, manage and lead Commonwealth Employment Programs such as Parents Next and Disability Employment Services. I establish training programs in line with the scope of registration for the RTO and… Show more In this role, I lead and manage two diverse divisions of our organisation. It requires me to manage the Registered Training Organisation (RTO) for Access Community Enterprises, Manage Queensland Community Employment Prorgams under the State Government Skilling Queenslanders for work initiative, manage and lead Commonwealth Employment Programs such as Parents Next and Disability Employment Services. I establish training programs in line with the scope of registration for the RTO and ensure that they are delivered effectively and efficiently and on budget. Develop, implement and manage employment programs that support case workers and clients, this includes ensuring compliance is maintained, our client outcomes are achieved and stakeholder reporting is facilitated on time. The regions I manage currently are South East Queensland as well asFar north Queensland. I am also tasked with expanding operation of each of these programs nationally. Show less
  • Mercy Community Services
    Training And Compliance Manager (Rto)
    Mercy Community Services Aug 2010 - Sep 2015
    Brisbane, Australia
    The primary objective of this position was to meet organisational objectives through the development, implementation and operational and financial management of community, industry and other training programs that meet the needs of employers, industry, trainees and students.Responsibilities· Ensuring that all training operations comply with all relevant organisational policies and procedures, contractual obligations and legislative and regulatory requirements;· Achieving… Show more The primary objective of this position was to meet organisational objectives through the development, implementation and operational and financial management of community, industry and other training programs that meet the needs of employers, industry, trainees and students.Responsibilities· Ensuring that all training operations comply with all relevant organisational policies and procedures, contractual obligations and legislative and regulatory requirements;· Achieving contractual outcomes;· Building relationships with the community and industry by liaising with a range ofpublic, private and community sector organisations;· On-going development of the training business through the identification of community and industry training opportunities and implement appropriate training systems;· Continual improvement the delivery of training and supporting systems;· Implement and monitor the quality training programs, that benefit and meet organisational requirement and ensure that all of the personnel comply with the requirements of the Organisation’s quality system;· Ensure that client satisfaction is the prime focus of the Organisation and that this is transmitted to suppliers of goods and services to the Organisation;· Manage the continuous improvement systems and provide feedback on operational improvements;· Work co-operatively with other staff and business units to achieve organisationalobjectives;· Maintain high standard work practices and ensure integrity, respect and confidentiality. Show less
  • Bridgeworks Employment And Training
    Senior Administration Officer
    Bridgeworks Employment And Training Aug 2005 - Dec 2010
    Brisbane, Queensland, Australia
    The primary role of this position is to manage and oversee all day-to-day administrative functions of the Training Division and provide clerical support services to the General Manager Training.Responsibilities- Perform a range of administrative duties that contribute to the functioning of theorganisation, in particular the Training Division and provide administrative supportto the General Manager;- Liaise with and establish relationships with all relevant stakeholders… Show more The primary role of this position is to manage and oversee all day-to-day administrative functions of the Training Division and provide clerical support services to the General Manager Training.Responsibilities- Perform a range of administrative duties that contribute to the functioning of theorganisation, in particular the Training Division and provide administrative supportto the General Manager;- Liaise with and establish relationships with all relevant stakeholders (internal andexternal);- Develop, maintain and continuously improve administrative processes andprocedures that comply with organisation requirements;- Liaise with Corporate division staff in relation to the allocation of income andexpenditure to appropriate cost centres, commencement and completion dates ofnew projects, any variations to contract and or any changes in staff or participantmovements, time sheet variations Show less

Frequently Asked Questions about Karen Knapton

What company does Karen Knapton work for?

Karen Knapton works for Access Community Services Ltd

What is Karen Knapton's role at the current company?

Karen Knapton's current role is Experienced Executive Manager specialising in accredited training in the community sector.

Who are Karen Knapton's colleagues?

Karen Knapton's colleagues are Karen Mckerihan, Anita Pale, Mitchell Ryan, Faimalotoa Pale, Iman M., Amreeta Kumar, Laura Baker.

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