Kimberly O. Email & Phone Number

Washington, DC, US

Falls Church, Virginia, US

• Uses Design Thinking methodologies (Empathize, Define, Ideate, Prototype, Test) to design intuitive digital experiences and user interfaces (UI)
• Leads collaborative discussions with customers, stakeholders, and Agile teams using Design Thinking and User-Centric principles to discover users' needs and business requirements
• Follows Agile Scrum and Kanban to align UX research and design efforts with Product Delivery teams' milestones and Sprints
• Serves as User Advocate during Product Delivery Jira backlog refinement of user stories, features and enhancements
• Develops user personas, affinity diagrams, journey maps, and user flows
• Achieves stakeholder buy-in by conducting regular product design demos for feedback

Baltimore, MD, US

• Coordinated and assisted in the management of assessment for Residential Life within the Student Affairs Division
• Used standard UX/CX user research methodologies to uncover the needs and wants of on-campusuniversity students
• Analyzed qualitative and quantitative data using Qualtrics surveys and focus group workshops to determine customer satisfaction (CSAT), vendor performance, and high impact areas for improvement
• Used longitudinal data to identify trends in program efficacy and make data-driven recommendations to leadership to improve the Customer Experience (CX), Net Promoter Scores (NPS), and customer loyalty
• Designed data visualizations and infographics
• Authored formal written reports, PowerPoint research briefings, and presented findings and recommendations to executive-level university stakeholders and decision makers

• Collaborated with technical writer to restructure formal reports to inform policy decisions
• Assembled scientific analysis of data model outcomes and visualizations for a non-technical audience
• Edited and amended technical writing for clarity, completeness, errors, consistency, and overall presentability using keen attention to detail and independent judgement

Armonk, New York, NY, US

• Collaborated with technical sales and services teams to configure data management solutions for civilian government agencies
• Designed digital sales presentations
• Authored original email marketing materials and call scripts
• Wrote content for bid proposals
• Used Excel to build discounts into complex out-year pricing
• Maintained a detailed sales forecast for management reporting

Washington, District Of Columbia, US

• Analyzed functional and non-functional requirements for a large Healthcare IT implementation
• Wrote Statements of Work (SOWs) and conducted market research
• Monitored contractor performance, deliverables, and project timeline
• Served as a liaison between IT Programs and contracting

Mclean, VA, US

• Created and led the internal User Interface (UI) Improvement Working Group (2008-2010)
• Interviewed colleagues to learn their vendor's specific sales quoting needs, and analyzed ourinternal quoting system's ability to deliver those requirements
• Used Design Thinking methodologies to create UI mockups of proposed changes to MicrosoftDynamics CRM system to accommodate users' business needs
• Facilitated government software procurements with a pipeline of 200+ quotes
• Defined and wrote Sales Standard Operating Procedures (SOP)
• Award Received: Hunter Award for excellence in creative problem solving, leadership, andsales fortitude

Reston, VA, US

• Managed confidential data regarding government proposals
• Authored front desk training manual and documented job duties and processes

Vienna, VA, US

Summers during college

Master'S In Human-Centered Computing, Human Computer Interaction

Bachelor Of Science, Liberal Studies (Concentrations In: English, Sociology, Art History)

English

Education record