• Uses Design Thinking methodologies (Empathize, Define, Ideate, Prototype, Test) to design intuitive digital experiences and user interfaces (UI)• Leads collaborative discussions with customers, stakeholders, and Agile teams using Design Thinking and User-Centric principles to discover users' needs and business requirements• Follows Agile Scrum and Kanban to align UX research and design efforts with Product Delivery teams' milestones and Sprints• Serves as User Advocate during Product Delivery Jira backlog refinement of user stories, features and enhancements• Develops user personas, affinity diagrams, journey maps, and user flows • Achieves stakeholder buy-in by conducting regular product design demos for feedback• Produces wireframes, screen interactions, and design mockups• Creates clickable prototypes to test user flows and product usability using Adobe XD• Leads Formative Usability Testing sessions with users, synthesizes data and observations to identify themes and produce findings and usability/design recommendations• Uses and maintains standard design systems (e.g. Material UI, US Web Design System) to promote component consistency and code re-use in product development• Works closely with front-end developers for effective designer-developer handoff; familiar with HTML, JavaScript, and CSS design capabilities• Uses knowledge of responsive design to ensure applications function well on all screen sizes• Adheres to Accessibility requirements (508 compliance) to ensure products are equally usable by all users regardless of abilities• Mentors junior and aspiring UI/UX colleagues to help build their skillsets in UI heuristics, UX best practices, and communicating design decisions effectively• Co-teaches a 4-hour instructor-led course offered in GDIT's LMS called "Customer Centricity & Design Thinking" (co-developed content and learner activities)

• Coordinated and assisted in the management of assessment for Residential Life within the Student Affairs Division• Used standard UX/CX user research methodologies to uncover the needs and wants of on-campusuniversity students• Analyzed qualitative and quantitative data using Qualtrics surveys and focus group workshops to determine customer satisfaction (CSAT), vendor performance, and high impact areas for improvement• Used longitudinal data to identify trends in program efficacy and make data-driven recommendations to leadership to improve the Customer Experience (CX), Net Promoter Scores (NPS), and customer loyalty• Designed data visualizations and infographics• Authored formal written reports, PowerPoint research briefings, and presented findings and recommendations to executive-level university stakeholders and decision makers

• Collaborated with technical writer to restructure formal reports to inform policy decisions• Assembled scientific analysis of data model outcomes and visualizations for a non-technical audience • Edited and amended technical writing for clarity, completeness, errors, consistency, and overall presentability using keen attention to detail and independent judgement

• Collaborated with technical sales and services teams to configure data management solutions for civilian government agencies• Designed digital sales presentations• Authored original email marketing materials and call scripts• Wrote content for bid proposals• Used Excel to build discounts into complex out-year pricing• Maintained a detailed sales forecast for management reporting

• Analyzed functional and non-functional requirements for a large Healthcare IT implementation• Wrote Statements of Work (SOWs) and conducted market research• Monitored contractor performance, deliverables, and project timeline• Served as a liaison between IT Programs and contracting

• Created and led the internal User Interface (UI) Improvement Working Group (2008-2010)• Interviewed colleagues to learn their vendor's specific sales quoting needs, and analyzed ourinternal quoting system's ability to deliver those requirements• Used Design Thinking methodologies to create UI mockups of proposed changes to MicrosoftDynamics CRM system to accommodate users' business needs• Facilitated government software procurements with a pipeline of 200+ quotes• Defined and wrote Sales Standard Operating Procedures (SOP)• Award Received: Hunter Award for excellence in creative problem solving, leadership, andsales fortitude

• Managed confidential data regarding government proposals• Authored front desk training manual and documented job duties and processes

Summers during college