Kenneth Krilla work email
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As an Independent Consultant, expertise in strategic project management and client relations has been honed over the course of various projects, including a pivotal role as a Site Quality Control Lead at K2. There, the focus was on optimizing processes during the aftermath of a significant natural disaster, leading a team to ensure safe and efficient debris removal.The competencies in Customer Relationship Management (CRM) have been instrumental in establishing and nurturing client partnerships. The dedicated approach to customer success includes a strategic blend of advocacy, strategy development, and hands-on operational leadership to drive client awareness and project success.
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Site Quality Control LeadKrilla Kaleiwahea (K2) Oct 2023 - Jun 2024Lahaina, Hawaii, United StatesWorked onsite in Lahaina, HI as a Quality Control Lead to help assess and eventually remove the debris from the devastating Wildfire of August 2023.● Managed and led a team of direct reports, including performance oversight and time tracking ● Coordinated, implemented, and documented the Quality Control Program to support safe debris removal ● Worked closely with a multidisciplinary team, including Quality Control Leads, Managers, Project Managers, Site Assessment Technicians, and… Show more Worked onsite in Lahaina, HI as a Quality Control Lead to help assess and eventually remove the debris from the devastating Wildfire of August 2023.● Managed and led a team of direct reports, including performance oversight and time tracking ● Coordinated, implemented, and documented the Quality Control Program to support safe debris removal ● Worked closely with a multidisciplinary team, including Quality Control Leads, Managers, Project Managers, Site Assessment Technicians, and Cultural Monitors and Supervisors ● Ensured team safety and accurate documentation of debris removal processes to maintain high-quality results Show less -
Program Coordinator Parks, Rec And Comm Ed- After School Program Lead & Aquatics DirectorTown Of Littleton Ma Mar 2023 - Oct 2023Littleton, Massachusetts, United States- Researched and conducted needs analysis to identify enrichment interests.- Organized workloads, scheduled field trips, coordinated buses, and managed seasonal staff assignments.- Analyzed data to assess the success of programs.- Held certifications in CPR/AED/First Aid and Open Water Lifeguarding. -
Grade Group LeaderButler Extended Day Program Jan 2019 - Mar 2023Belmont, Massachusetts, United StatesHelped coordinate daily programs for students- educational and recreational ● Learned and facilitated activities for all abilities levels within the grades ● Maintained communications with parents ● Certified CPR/AED/First Aid -
Operations Support (Dmse)Cic Health Mar 2021 - Sep 2021Greater BostonUnique opportunity to play a key role in helping our nation get back on track in the face of COVID-19Assist in overseeing the day-to-day mass vaccination site operations; at peak site processed ~7000 daily vaccinationsDesign and implement operating procedures for optimized inventory control; efforts reduced processing time by 30%Distribute vaccine and ancillary supplies to remote pop-up clinicsCommunicate with multiple vendors and suppliers to coordinate inventory… Show more Unique opportunity to play a key role in helping our nation get back on track in the face of COVID-19Assist in overseeing the day-to-day mass vaccination site operations; at peak site processed ~7000 daily vaccinationsDesign and implement operating procedures for optimized inventory control; efforts reduced processing time by 30%Distribute vaccine and ancillary supplies to remote pop-up clinicsCommunicate with multiple vendors and suppliers to coordinate inventory logisticsCreate accurate and detailed Standard Operating Procedure (SOP) documentation for colleagues and leadership to complete projects Show less -
Senior Marketing AdvisorTapple Sep 2020 - Nov 2020Greater BostonA Contract role to include enhancing existing customer relationships, growing user base, onboarding new clients, and expanding company reach in the Boston community. -
Client Services Team Lead & Senior Marketing Consultant / Senior Customer Success ManagerImn (I Make News) Nov 2014 - Sep 2017• Manage the IMN Support Specialist team• Provides IMN System training to group• Works with individual team members to assess expertise and grow skill sets• Primary escalation point for team
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Senior Marketing Consultant / Senior Customer Success ManagerImn (I Make News) May 2014 - Nov 2014Waltham, Ma• Product Expert and Strategic Advisor for clientele of 12+ clients• Gather client feedback on product functionality and team with developers to define specifications for enhancements• Identify new business opportunities
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Account Manager / Customer Success ManagerImn (I Make News) May 2013 - May 2014Waltham, Ma• Provide guidance and recommend email best practices to optimize program performance• Analyze reporting and advocate testing to gain greatest results• Train and demonstrate the product functionality whenever required to allow for clients to work independently• 7th Man Award Winner - awarded by Management
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Account Manager / Senior Customer Success ManagerDirexxis, Inc. Mar 2011 - Apr 2013Needham, MaManaging Client Relationships and translating business requirements into specifications. Working with clients to identify/implement enhanced product offerings. Direct interaction with Production, Sales, Clients and the Modeling Services teams. Strong Relationship Management with both internal and external groups in order to best serve the client and the use of the web based marketing portal.Additional duties include invoicing of all client billing
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Marketing Strategist (Consulting/Contract)Radius Connect Dec 2009 - Sep 2010Cambridge, MaHelped developed corporate strategy, define business model and go-to-market plans.Strategic Consulting to clients, including identification of new customers and improvement of targeted marketing campaignsAdvising clients of the direct marketing analysis and how to best react and build customer loyalty.
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Account Director / Senior Customer Success ManagerCustomer Portfolios Dec 2007 - Oct 2009Primary Focus on Account Management and business Development in order to support the the deployment and servicing of current marketing services clients. Customer Relations Management strategies for clients with goal of more targeted communication and lifecycle marketing. -
Independent ConsultantKk Consulting Nov 2006 - Dec 2007Upthought & Fresh Tilled SoilProject Manangement, Account Management and Customer Relationship Management for a custom web design & development shop. Small team working on individualized projects. Helping to structure the start-up environment.
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Advertiser Account Manager / Advertising Customer Success ManagerCommission Junction Jul 2005 - Jul 2006affiliate marketing -
Senior Analyst Account Manager / Senior Analyst Cuatomer SuccessIdc Jan 2004 - Jul 2005Account Manager for IT industry related analysis -
Account Manager / Customer Success ManagerE-Dialog Oct 2000 - May 2003Lexington, MaeMail Marketing firm, with full creative and copy available. Strategy, development and analysis of compaigns*Managed all aspects of 14 clients; provided strategy/analytics: +96% retention rate; billing over $1.75 mm/year*Provided leadership to cross-departmental team of employees in developing precision marketing strategies*Supervised team of co-workers to secure client relationships were maintained -
Account Manager / Customer Success ManagerWiredempire Apr 2000 - Oct 2000Burlington, Ma.com ASP-model email marketing tool. Wildly fast and smart employee base and remarkably dynamic; however, closed in October 2000.
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Account Manager / Customer Success ManagerEpsilon Jan 1996 - Apr 2000• Oversaw procedures for Internal AMEX team, ensuring successful, on-time campaigns• Administered, hired and trained eight new staff • Voted 1996 Rookie of the Year by coworkers and management -
Account ExecutiveBrodeur 1995 - 1996Waltham, Ma
Kenneth Krilla Skills
Kenneth Krilla Education Details
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Entrepreneurship/Emarketing -
Marketing -
High School Diploma
Frequently Asked Questions about Kenneth Krilla
What is Kenneth Krilla's role at the current company?
Kenneth Krilla's current role is Experienced Customer Advocate. Developing and maintaining strong relationships at all levels within the customer organization. Managing customers' journey to ensure success..
What is Kenneth Krilla's email address?
Kenneth Krilla's email address is kk****@****hoo.com
What is Kenneth Krilla's direct phone number?
Kenneth Krilla's direct phone number is +161785*****
What schools did Kenneth Krilla attend?
Kenneth Krilla attended Babson College - Franklin W. Olin Graduate School Of Business, Providence College, Delbarton School.
What are some of Kenneth Krilla's interests?
Kenneth Krilla has interest in Social Services, Children, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Kenneth Krilla known for?
Kenneth Krilla has skills like Direct Marketing, Email Marketing, Customer Satisfaction, Customer Support, Account Management, Client Service Oriented, Relationship Marketing, Building Strong Business Relationships, Distributed Marketing, Team Management, Marketing, Marketing Strategy.
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