Kenneth Krilla

Kenneth Krilla Email and Phone Number

Experienced Customer Advocate. Developing and maintaining strong relationships at all levels within the customer organization. Managing customers' journey to ensure success.
Kenneth Krilla's Location
Belmont, Massachusetts, United States, United States
Kenneth Krilla's Contact Details
About Kenneth Krilla

As an Independent Consultant, expertise in strategic project management and client relations has been honed over the course of various projects, including a pivotal role as a Site Quality Control Lead at K2. There, the focus was on optimizing processes during the aftermath of a significant natural disaster, leading a team to ensure safe and efficient debris removal.The competencies in Customer Relationship Management (CRM) have been instrumental in establishing and nurturing client partnerships. The dedicated approach to customer success includes a strategic blend of advocacy, strategy development, and hands-on operational leadership to drive client awareness and project success.

Kenneth Krilla's Current Company Details

Experienced Customer Advocate. Developing and maintaining strong relationships at all levels within the customer organization. Managing customers' journey to ensure success.
Kenneth Krilla Work Experience Details
  • Krilla Kaleiwahea (K2)
    Site Quality Control Lead
    Krilla Kaleiwahea (K2) Oct 2023 - Jun 2024
    Lahaina, Hawaii, United States
    Worked onsite in Lahaina, HI as a Quality Control Lead to help assess and eventually remove the debris from the devastating Wildfire of August 2023.● Managed and led a team of direct reports, including performance oversight and time tracking ● Coordinated, implemented, and documented the Quality Control Program to support safe debris removal ● Worked closely with a multidisciplinary team, including Quality Control Leads, Managers, Project Managers, Site Assessment Technicians, and… Show more Worked onsite in Lahaina, HI as a Quality Control Lead to help assess and eventually remove the debris from the devastating Wildfire of August 2023.● Managed and led a team of direct reports, including performance oversight and time tracking ● Coordinated, implemented, and documented the Quality Control Program to support safe debris removal ● Worked closely with a multidisciplinary team, including Quality Control Leads, Managers, Project Managers, Site Assessment Technicians, and Cultural Monitors and Supervisors ● Ensured team safety and accurate documentation of debris removal processes to maintain high-quality results Show less
  • Town Of Littleton Ma
    Program Coordinator Parks, Rec And Comm Ed- After School Program Lead & Aquatics Director
    Town Of Littleton Ma Mar 2023 - Oct 2023
    Littleton, Massachusetts, United States
    - Researched and conducted needs analysis to identify enrichment interests.- Organized workloads, scheduled field trips, coordinated buses, and managed seasonal staff assignments.- Analyzed data to assess the success of programs.- Held certifications in CPR/AED/First Aid and Open Water Lifeguarding.
  • Butler Extended Day Program
    Grade Group Leader
    Butler Extended Day Program Jan 2019 - Mar 2023
    Belmont, Massachusetts, United States
    Helped coordinate daily programs for students- educational and recreational ● Learned and facilitated activities for all abilities levels within the grades ● Maintained communications with parents ● Certified CPR/AED/First Aid
  • Cic Health
    Operations Support (Dmse)
    Cic Health Mar 2021 - Sep 2021
    Greater Boston
    Unique opportunity to play a key role in helping our nation get back on track in the face of COVID-19Assist in overseeing the day-to-day mass vaccination site operations; at peak site processed ~7000 daily vaccinationsDesign and implement operating procedures for optimized inventory control; efforts reduced processing time by 30%Distribute vaccine and ancillary supplies to remote pop-up clinicsCommunicate with multiple vendors and suppliers to coordinate inventory… Show more Unique opportunity to play a key role in helping our nation get back on track in the face of COVID-19Assist in overseeing the day-to-day mass vaccination site operations; at peak site processed ~7000 daily vaccinationsDesign and implement operating procedures for optimized inventory control; efforts reduced processing time by 30%Distribute vaccine and ancillary supplies to remote pop-up clinicsCommunicate with multiple vendors and suppliers to coordinate inventory logisticsCreate accurate and detailed Standard Operating Procedure (SOP) documentation for colleagues and leadership to complete projects Show less
  • Tapple
    Senior Marketing Advisor
    Tapple Sep 2020 - Nov 2020
    Greater Boston
    A Contract role to include enhancing existing customer relationships, growing user base, onboarding new clients, and expanding company reach in the Boston community.
  • Imn (I Make News)
    Client Services Team Lead & Senior Marketing Consultant / Senior Customer Success Manager
    Imn (I Make News) Nov 2014 - Sep 2017
    • Manage the IMN Support Specialist team• Provides IMN System training to group• Works with individual team members to assess expertise and grow skill sets• Primary escalation point for team
  • Imn (I Make News)
    Senior Marketing Consultant / Senior Customer Success Manager
    Imn (I Make News) May 2014 - Nov 2014
    Waltham, Ma
    • Product Expert and Strategic Advisor for clientele of 12+ clients• Gather client feedback on product functionality and team with developers to define specifications for enhancements• Identify new business opportunities
  • Imn (I Make News)
    Account Manager / Customer Success Manager
    Imn (I Make News) May 2013 - May 2014
    Waltham, Ma
    • Provide guidance and recommend email best practices to optimize program performance• Analyze reporting and advocate testing to gain greatest results• Train and demonstrate the product functionality whenever required to allow for clients to work independently• 7th Man Award Winner - awarded by Management
  • Direxxis, Inc.
    Account Manager / Senior Customer Success Manager
    Direxxis, Inc. Mar 2011 - Apr 2013
    Needham, Ma
    Managing Client Relationships and translating business requirements into specifications. Working with clients to identify/implement enhanced product offerings. Direct interaction with Production, Sales, Clients and the Modeling Services teams. Strong Relationship Management with both internal and external groups in order to best serve the client and the use of the web based marketing portal.Additional duties include invoicing of all client billing
  • Radius Connect
    Marketing Strategist (Consulting/Contract)
    Radius Connect Dec 2009 - Sep 2010
    Cambridge, Ma
    Helped developed corporate strategy, define business model and go-to-market plans.Strategic Consulting to clients, including identification of new customers and improvement of targeted marketing campaignsAdvising clients of the direct marketing analysis and how to best react and build customer loyalty.
  • Customer Portfolios
    Account Director / Senior Customer Success Manager
    Customer Portfolios Dec 2007 - Oct 2009
    Primary Focus on Account Management and business Development in order to support the the deployment and servicing of current marketing services clients. Customer Relations Management strategies for clients with goal of more targeted communication and lifecycle marketing.
  • Kk Consulting
    Independent Consultant
    Kk Consulting Nov 2006 - Dec 2007
    Upthought & Fresh Tilled Soil
    Project Manangement, Account Management and Customer Relationship Management for a custom web design & development shop. Small team working on individualized projects. Helping to structure the start-up environment.
  • Commission Junction
    Advertiser Account Manager / Advertising Customer Success Manager
    Commission Junction Jul 2005 - Jul 2006
    affiliate marketing
  • Idc
    Senior Analyst Account Manager / Senior Analyst Cuatomer Success
    Idc Jan 2004 - Jul 2005
    Account Manager for IT industry related analysis
  • E-Dialog
    Account Manager / Customer Success Manager
    E-Dialog Oct 2000 - May 2003
    Lexington, Ma
    eMail Marketing firm, with full creative and copy available. Strategy, development and analysis of compaigns*Managed all aspects of 14 clients; provided strategy/analytics: +96% retention rate; billing over $1.75 mm/year*Provided leadership to cross-departmental team of employees in developing precision marketing strategies*Supervised team of co-workers to secure client relationships were maintained
  • Wiredempire
    Account Manager / Customer Success Manager
    Wiredempire Apr 2000 - Oct 2000
    Burlington, Ma
    .com ASP-model email marketing tool. Wildly fast and smart employee base and remarkably dynamic; however, closed in October 2000.
  • Epsilon
    Account Manager / Customer Success Manager
    Epsilon Jan 1996 - Apr 2000
    • Oversaw procedures for Internal AMEX team, ensuring successful, on-time campaigns• Administered, hired and trained eight new staff • Voted 1996 Rookie of the Year by coworkers and management
  • Brodeur
    Account Executive
    Brodeur 1995 - 1996
    Waltham, Ma

Kenneth Krilla Skills

Direct Marketing Email Marketing Customer Satisfaction Customer Support Account Management Client Service Oriented Relationship Marketing Building Strong Business Relationships Distributed Marketing Team Management Marketing Marketing Strategy Business Development Leadership Management Lead Generation Up Selling Manage Client Relationships Maintaining Strong Client Relationships Client Relations Skills Strengthening Client Relationships Business Strategy Crm Online Marketing Digital Marketing Online Advertising Strategy Customer Relationship Management

Kenneth Krilla Education Details

Frequently Asked Questions about Kenneth Krilla

What is Kenneth Krilla's role at the current company?

Kenneth Krilla's current role is Experienced Customer Advocate. Developing and maintaining strong relationships at all levels within the customer organization. Managing customers' journey to ensure success..

What is Kenneth Krilla's email address?

Kenneth Krilla's email address is kk****@****hoo.com

What is Kenneth Krilla's direct phone number?

Kenneth Krilla's direct phone number is +161785*****

What schools did Kenneth Krilla attend?

Kenneth Krilla attended Babson College - Franklin W. Olin Graduate School Of Business, Providence College, Delbarton School.

What are some of Kenneth Krilla's interests?

Kenneth Krilla has interest in Social Services, Children, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.

What skills is Kenneth Krilla known for?

Kenneth Krilla has skills like Direct Marketing, Email Marketing, Customer Satisfaction, Customer Support, Account Management, Client Service Oriented, Relationship Marketing, Building Strong Business Relationships, Distributed Marketing, Team Management, Marketing, Marketing Strategy.

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