Kathy Kriner Email & Phone Number

Greater Denver Area

Greater Denver Area

Developed account management organization for national leader in high-dollar hospital bill review and neonatal consulting services.• Team stabilized key client relationships resulting in volume growth and contract renewals. • Created implementations manager position to improve client on-boarding experience from technical, product awareness and process engagement perspectives.• Lead effort to improve suite of client reports by addressing data integrity and report structure deficiencies.• Developed account management structure and tools including product training, account planning, executive champion program and quarterly business reviews.

Responsible for internal, vendor and agent customer service contact center readiness for emerging products including mobile, direct to bank and account based money transfer offerings.• Project management• Creation of contact center job aids and training presentations • Continuous process improvements and opportunity identification

Developed association’s educational programs including national events and application of knowledge standards assessments. Responsible for membership acquisition and retention marketing as well as sponsorship sales. Facilitated committee and volunteer activities surrounding program development and execution.Staff development and relationship building across departments.

Oversight of remote and local account management teams specializing in third-party credit and debit transaction processors and leading regional financial institutions.

Oversight of account management team including revenue delivery from existing accounts. Oversight and restructuring of program administration department to better focus on strategic accounts.

Created educational event series and marketing collateral to introduce new data communications technology to reseller community.

Trade magazine publisher and trade show organizer specializing in communications, cable and healthcare.