Azure DevOps: Design, implement, and manage CI/CD pipelines, optimizing workflows for streamlined development and deployment processes.Containerization: Deploy and manage applications using Docker containers, ensuring high availability and scalability.Cloud Services: Oversee and manage Azure App Services, ensuring optimal performance and security.Infrastructure Management: Monitor and maintain complex infrastructure environments, providing on-call support and managing escalations.Directory Services: Administer Azure Active Directory and on-premise AD environments, ensuring seamless integration and security.Cybersecurity: Implement and manage robust security measures, including firewall configurations (WatchGuard, SonicWall), antivirus solutions, and VPN setups.Disaster Recovery: Oversee backup and disaster recovery processes, ensuring data integrity and business continuity.Hardware and OS Upgrades: Lead server hardware upgrades and OS upgrade projects, minimizing disruption and enhancing system performance.Documentation: Maintain comprehensive SOPs and documentation, ensuring clear procedures for issue resolution and system management.

Responsible for the support and management of client's networks.Manage all the incidents, changes, problems, troubleshooting steps using ticketing system.Responsible for client servers, workstations or any network equipments.Manage Windows server environment, Exchange, AD, Sql, SharePoint.Manage clients' Virtual environment (VMware ESXi and Hyper-V)Responsible for backup using Azure, Veeam, iLand, Intronis.Manage Firewalls (WatchGuard) deployed at client sites.Able to work as a technical consultant with Clients.Provide support to production environment which runs 24x7.Upgrade Server OS Manage Unifi Access Points and switchesImplement backup solutions for clients along with offsite backup solutionsSuggest any improvements for clients.

Responsible for the initial setup, configuration, and maintenance of all hardware and software.All help desk related activities including hardware and software support. Maintaining a comprehensive inventory of IT related hardware and software and ensure the integrity of these documents via periodic audits.Troubleshooting and/or escalating employee issues via email and phone.PBX management. Providing oncall support if required.

Troubleshoot employee issues through email.Daily check up on servers.Escalate server issues to Network team if required.

Responsible for recruiting and providing training to new staff, maintaining and handling of technical equipments like POS, Computer.