Facilitate operational optimizations for logistics workflow and inventory management, both physical and digitalAssist IT troubleshooting for customer assetsSetup and configure networking equipment/work stations to enhance workflowFacilitate purchase order and RMA fulfillmentConducted candidate screening, interviews, and training to further expand IT Logistics departmental capabilities

Provided T1 helpdesk technical assistance in a supply chain environment to end users and their devices and created corresponding support documentation via Zendesk ticketing system. Performed onsite and remote Windows/Mac device and workstation setup, support, and repair as needed covering a wide range of hardware such as laptops, desktops, peripherals, and network devices. Actively used technologies include: Microsoft O365, Zendesk, Asana, Remote Desktop, VPN, Adobe Suite, CargoWise, AirTable, Teams/Outlook, Slack.

Troubleshooted hardware and software issues for on-site desktop workstations utilizing Windows 8, and MacOS while performing peripheral upgrades and installations to increase operational efficiencyProvided technical and product support to customer inquiries via email or telephone response and facilitated RMA requests and deployment of product software upgrades when necessaryManaged inbound and outbound inventory using company database system with concise documentation, processed customer orders and ensured timely delivery of product to individual customer or authorized merchandise distributorPerformed hardware and software repair for RMA'd customer orders within short intervals to ensure customer satisfaction. This process included product testing, software debugging, and hardware assembly of company merchandise