Kocsis László Email & Phone Number

Szentendre, Hu

Szentendre, Hu

Budapest, Hungary

Budapest, Hungary

Cooperation – Working with a broad range of internal teams (sales, marketing, GTM, logistics, finance) and Regional HQ to support sales effortsBusiness planning – Responsible for the accurate business planning, budgeting, and execution of the retail operationPartner management – Regular negotiations with our commercial and distribution partners to manage the highest visibility for our brand, and ensure the proper stock availability at a reasonable cost level. Ensuring a strong buyer-seller relationship and achieving maximum customer satisfaction.People management: Leading the retail team, responsible for retail operations from trade marketing, training, and field force point of view

Budapest, Hungary

People management – Leading Field Force Team, 7 Supervisors, and 22 sales advisors. Managing individual development, recruitment, organization changes, and salary optimization. Building a committed and stable team, keeping the employee engagement score above 95%.Field Force management – Analysing the sales and KPI performance and drawing conclusions and action plans. Maintaining quality service by establishing and enforcing high standards. Working with a broad range of internal teams (marketing, GTM, logistics, finance) and Regional HQ to support sales efforts. Increased the sell-out in Wearable and PC categories by 45% this year.Motivation and incentive management: Implementing new solutions, and incentives that ensure we exceed the target.Financial planning – Supervising the Field Force related costs, such as salary-, bonus system, and operational cost. Dispersed budget of 1 million dollars per year.

Budapest, Hungary

Strategical planning – Planning a merge operation with a special focus on the first 9 months to cover sales channels and the entire customer service operation. Defining “to be” retail footprint and distribution strategy following Vodafone Fixed Strategy.Process development – Building interim and final sales and care processes for VF+UPC merged retail, Customer Care and Telesales channels (X-functions implementation)Customer Experience – Defining and implementing customer journeys, and identifying pain points for customers.Project management – Managing legal, logistics, money, and stock handling streams in a retail footprint optimization

Budapest, Hungary

Frontline operation - Initiating improvements for retail channels and visiting shops nationally to coach and support their performance. Organizing promoter activities, training, and incentive programs for stores. Managing projects to maximize customer experience in Vodafone’s 160 retail stores, and develop in-store processes.Vendor management - Ordinary cooperation with handset vendors to coordinate all vendor activities in the retail channelFinancial planning – Establishing a budget planning and tracking model which helped to keep on track of our demo budget Stock and life-cycle management – Coordinating the handset availability in the stores

Budapest, Hungary

Pricing management - Led the pricing decision committee, managing consumer pricing in prepaid and postpaid segments. Building a new pricing strategy and a new way of budget estimation and forecasting. Owned budget is 1 billion Hungarian forints.Performance management - Analyzing sales performance to initiate action plans to improve sales. In charge of preparing a pricing plan and controlling the pricing budget.Trade marketing – Working with trade marketing (displays, events, BTL communication) to ensure the success of promotions, product launches, and boost sales to achieve targets.

Majored Corporate Segment

Graduation, Special Economic Class