Kayla Duncan Email & Phone Number

Las Vegas, Nevada, United States

Proficient in scheduling multiple types of court services at the firm's request, I aim to deliver exceptional customer service every time. With my proactive approach and keen eye to detail, I ensure every job is booked correctly to minimize any disruptions to our valued clients. Staying engaged is key in today's fast-paced environment, which is why I remain active on all communication tools, providing timely responses and e cient task management at all times. In addition to scheduling, I take pride in mentoring and training new team members, helping to guide and support them through their on-boarding journey.

United States

During my time with Foundever, I was Las Vegas’ go-to person closely partnering with multiple departments within the organization including, but not limited to: Operations, Human Resources, Sales (from previews to tenured projects), Training and Development, Recruiting and Job Fairs, Event Coordinating with clients as well as internal parties. I was flexible and quick to take on new tasks as they were assigned and eager to learn in order to deliver outstanding results that exceeded expectations. I spearheaded independent projects to improve working conditions and amenities, fostering a positive employee experience. By organizing monthly meetings with business leaders, managing event calendars, and overseeing the badge security system, I ensured seamless operations and engagement. I showcased adept conflict resolution skills during HR-related investigations and implemented innovative regional employee incentive programs, elevating employee satisfaction and orchestrating engaging activities.

United States

I skillfully led a high-performing team of 14-20 call center agents, consistently surpassing targets in both sales and customer service. By reviewing 30-40 calls daily and offering documented feedback, I enhanced agent skills and customer experiences, while achieving impressive results in virtual training through a structured 6-week class.

United States

I gained extensive experience in account processing, regulatory compliance, and branch management. I proficiently managed high volumes of loan applications daily, collaborated effectively with my coworkers, and ensured accurate paperwork was filed. I also partnered with my team in weekly and monthly trust building activities that also tied into our jobs. I lead 1:1s and delivered coaching in quality control and providing exceptional customer service. Additionally, I continuously demonstrated expertise in handling complex situations and escalations that lead to high satisfaction and reducing client attrition. I also helped the educational development department, playing a pivotal role in training our teams on the organization’s new systems and products.