Shlomo Klaen Email and Phone Number
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Accomplished business/operations leader driving profitable growth in challenging competitive markets. Decisive solution-focused and results oriented in building and revitalizing CS organization infrastructure, products, technologies and processes. Strong leadership, communication, creative and analytic skills.Specialties: Expertise in multi-cultural environment, multi-disciplinary technology, contract negotiations, superior customer satisfaction in high tech capital equipment industry and business analyzes.
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Senior Project And Crm ManagerHilton International Industries, Co.North Port, Fl, Us
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Targeting Business/Operations Leader OpportunitiesClient Satisfaction And Streamlined Operations Consulting Oct 2023 - Present
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Customer Service Operations And Business ManagerKla Feb 2019 - Sep 2023Milpitas, California, UsDelivering outstanding support for all operations within the Customer Support Organization in North America. As part of my role, I also provide oversight to four key teams: Response-Center Engineers, Technical Experts, Business Administration, and Planning. -
Customer Success & Loyalty ManagerOrbotech Apr 2012 - Feb 2019Yavne, IlMonitoring, budgeting, and forecasting of all customer support activities in both North America and Europe, which have resulted in a combined multimillion revenue. As part of this responsibility, I managed the administration team and worked closely with executives and regional managers to ensure that our customers experienced high levels of satisfaction. Simultaneously, I focused on driving continuous improvements in customer support gross margin and overall profitability. -
Director Of Customer SupportOrbotech Apr 2009 - May 2012Yavne, IlI successfully generated an annual multimillion dollars revenue . Despite the challenging market conditions in 2009, I exceeded business targets and P&L goals, by leading a team of 30 multidisciplinary professionals who provided a wide range of technical support services, including sales support, troubleshooting, training, installations, and audits.
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Customer Support ManagerOrbotech Jun 1999 - Apr 2009Yavne, IlI successfully negotiated more than 100 service contracts each year, consistently exceeding financial goals by 5%-10%. Additionally, I led a team of 18 engineers who were responsible for overseeing Response Center operations, field support, product management, and delivering efficient and profitable support to our clients. Throughout my tenure, I maintained a high level of customer satisfaction and implemented strategic changes within the Customer Support organization to enhance overall efficiency.
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Field Service Engineer (Specialist)Orbotech Jul 1993 - Jun 1999Yavne, IlI held the responsibility for handling technically challenging of capital equipment, which encompassed hardware, software, and application support. By building strong and lasting customer relationships, I played a key role in contributing to increased sales and securing additional service contracts for the company.
Shlomo Klaen Skills
Shlomo Klaen Education Details
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Kennedy Western UniversityElectronics & Computer Science -
Ben-Gurion University Of The NegevElectrical And Electronics Engineering
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Coding Academy IsraelCertified Computing & Programming
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Idf Tactical Command CollegeJet Air-Craft Mechanics
Frequently Asked Questions about Shlomo Klaen
What company does Shlomo Klaen work for?
Shlomo Klaen works for Hilton International Industries, Co.
What is Shlomo Klaen's role at the current company?
Shlomo Klaen's current role is Senior Project and CRM Manager.
What is Shlomo Klaen's email address?
Shlomo Klaen's email address is sh****@****ech.com
What is Shlomo Klaen's direct phone number?
Shlomo Klaen's direct phone number is +160388*****
What schools did Shlomo Klaen attend?
Shlomo Klaen attended Kennedy Western University, Ben-Gurion University Of The Negev, Coding Academy Israel, Idf Tactical Command College.
What are some of Shlomo Klaen's interests?
Shlomo Klaen has interest in Wood Craft, Scuba Diving, Hiking, Hikingscuba Divingwood Craft, Hiking Scuba Diving Wood Craft.
What skills is Shlomo Klaen known for?
Shlomo Klaen has skills like Cross Functional Team Leadership, Management, Electronics, Leadership, Manufacturing, Product Management, Semiconductors, Product Development, Product Marketing, Contract Negotiation, Engineering, R&d.
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