Klaidi Zerellari Email & Phone Number

Tirana, Albania

Responsibilities:- Implement and maintain security controls such as firewalls and intrusion detection/prevention systems.- Conduct vulnerability assessments and penetration testing to identify and mitigate potential security risks.- Monitor systems for security incidents and respond as needed.- Help develop and maintain security policies and procedures.- Collaborate with IT and security teams to ensure security is integrated into all aspects of the organization's technology infrastructure.

Tirana, Albania

Responsibilities:- Design, build, and maintain scalable and secure client servers using AWS, Terraform, and Proxmox.- Develop Python-based scripts to automate infrastructure provisioning and application deployment processes.- Collaborate with senior DevOps Engineers to ensure optimal performance and scalability of AWS servers.- Deploy virtualized environments to ensure optimal performance and availability.

Tirana, Albania

Responsibilities:- Worked closely with leading tech companies to resolve consumer issues and maintain positive relationships.- Maintained up-to-date knowledge of industry trends, products, and services to provide accurate information to customers.- Mentored new customer service representatives and contributed to the development of training materials.- Demonstrated strong communication and problem-solving skills while handling customer inquiries and complaints.- Consistently exceeded customer service metrics by providing timely and effective solutions to problems.

Tirana, Albania

Responsibilities:- Developed and taught Python Programming and Robotics courses to young students.- Facilitated hands-on learning experiences using Arduino and Raspberry Pi to encourage student engagement and critical thinking.- Fostered a positive and inclusive learning environment by providing constructive feedback and support to students.