Klancy Maples Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

-Assist day-to-day ticketing operations, particularly product management for the Telecharge Suite of Sites-Provide support for consumer-facing products including Telecharge.com and the Telecharge Digital Lottery-Implement and maintain tag managers for shows in Shubert owned theaters to track sales data-Build sales reports for show partners to effectively target their ad spend-Create email segments and upload as data streams for shows to target via Facebook and Google. -Set up, test, and launch the websites for the Telecharge Digital Lottery and Digital Rush-Create and update house seat reports for each show in a Shubert owned theater, to be used by the executive office to allocate seats-Create and maintain link builder templates for internal and external partners to build tracked links -Review and respond to customer inquiries via email and social media regarding all Telecharge sites-Investigate and monitor user behavior to suggest improvements and features-Configure and document tracking codes for the affiliate program which provides shows and partners with sales data.

-Scheduled all shifts for Ushers at the Beacon Theatre and Radio City Music Hall and Local 177 Security Officers working at Madison Square Garden, the Beacon Theatre, and Radio City Music Hall-Processed payroll for the above constituencies on a weekly basis—including validating overtime, correcting clocks in and out, coding labor costs appropriately, and reconciling discrepancies -Fielded employee questions on behalf of the department via phone, email, and in-person interactions, regarding scheduling, payroll, document management, and policies governing their union-Lead orientation sessions for new employees, including training new employees to utilize Workforce

-Managed the Chief Operating Officer’s calendar and provided additional administrative, scheduling, and calendaring assistance to four other executives without dedicated assistants -Fielded phone, mail, and email inquiries on behalf of the COO, prioritizing requests and determining the scope and timeline for actionable items -Liaised across internal departments to execute and schedule cross-functional projects-Executed quarterly reimbursements and monthly credit card reports on behalf of the COO -Completed a wide array of administrative responsibilities, as needed

Givenik, Jujamcyn's group sales agency, will be ceasing operations once all current orders have been filled. I was brought on, with one other colleague, to co-manage the department's operations through this transition (the full time employees in the department have all departed). In this role, I: -Utilized STAR and Nliven to manage all aspects of Broadway group sales orders- Maintained the internal database that tracks all group sales orders placed through Givenik (Broadway, off-Broadway, sporting events, etc.)-Communicated with clients via phone and email regarding orders and customer service (status updates, ticket modification requests, payment extensions)-Interfaced with box office staff members in person and via phone and email to troubleshoot ticketing issues-Pulled daily reports that note all order changes and new actionable items-Picked up/drop off tickets and commission checks through the greater Manhattan area and coordinate national ticket mailings- Coordinated the selection of charities (5% of all order totals are donated to a charity of the ticket purchaser's selection) and match each selected charity to the relevant orders the ticket purchaser requested-Registered new charities and verify 501(c)3 eligibility-Responded to unexpected queries and problems with speed, friendliness, and professionalism during this transition time

-Assisted the Accounting Department (responsible for all finance matters at Jujamcyn Theaters) with a wide array of administrative tasks such as filing, scanning, organizing, and archiving. -Worked directly with the Box Office Auditor responsible for reconciling ticket sales across multiple Broadway theaters.-Utilized Microsoft Great Plains (GP) to record accounting data and Microsoft Excel to compile data on an adhoc basis.

New York, New York

-Worked directly with the assistants to the executive team to support the organizational challenges and responsibilities of managing multiple Broadway theaters-Completed administrative tasks such as: answering phones, checking voicemail, handling ticket requests, greeting visitors, and other administrative tasks, as needed and assigned-Provided general office support, including filing and distributions via fax and email-Liaised between departments and aid in the management of the Executive’s calendars

New York, New York

-Assisted with all pre- and post- show Front of House operations at Manhattan Theatre Club's Broadway house, the Samuel J. Friedman Theatre.-Collaborated with the Theatre Manager, Assistant House Manager, Box Office, and other theatre staff to effectively and personably address patron concerns, questions, and problems. -Provided orientation, assigned responsibilities, and answered inquiries for all performance volunteers-Drafted and sent daily Patron and Subscriber services performance reports -Coordinated, maintained, and operated the theatre’s gift shop

Greater Los Angeles Area

This role encompassed assisting the Academic Chairs of two departments and managing all administrative tasks and academic advising for four undergraduate majors, three undergraduate minors, and two doctoral programs.Assistant Duties (70%): - Executed assistant duties for the heads of two departments including: calendar management, scheduling, travel arrangements, correspondence drafting, reimbursements, and miscellaneous tasks as required-Managed two departmental budgets of over $1m. Allocated tuition and stipend payments to graduate students accordingly and liaised directly with the Finance Manager to ensure accuracy -Organized all aspects of department events, such as conferences and receptions, including: catering, travel arrangements and booking, itinerary creation, reimbursements, and marketing-Created and synthesized written text to accurately represent the department on social media, the department website, publicity materials, and the biannual newsletter Advisor Duties (30%): -Managed all academic advising and administrative duties for four undergraduate majors, three undergraduate minors, and two doctoral programs-Counseled students regarding University-wide regulations governing academic difficulty, minimum progress, standards of conduct, and breaks in registration -Executed quarterly degree checks for graduating undergraduate students -Advised incoming students at New Student Orientation regarding university and major requirements, transitioning to the University, and students services and resources-Collaborated and liaised with other offices to facilitate accurate counseling and referrals

Santa Monica

-Sourced relevant candidates through LinkedIn and initiated full life-cycle recruitment-Scheduled, recorded, and conducted phone screens and in-person interviews-Managed and prioritized multiple candidate searches with regard to deadlines-Developed a thorough understanding of numerous industries through self-directed research-Fostered relationships between client companies and job candidates to create career fulfillment-Managed all company social media accounts: Facebook, Twitter, LinkedIn

University Of California, Los Angeles

-Provided academic and peer counseling for over 400 incoming UCLA freshmen and transferstudents during 52 New Student Orientation sessions-Counseled students regarding academic curriculum, university requirements and class selection-Counseled students with information about student services and transitioning to the university-Developed and presented workshops to address student needs and interests-Facilitated group discussions to students on topics including academic environment, studentdiversity, sexual violence, alcohol and substance abuse, sexual health, and student services

University Of California, Los Angeles

-Led tours of the UCLA campus to prospective and admitted students-Delivered detail orientated presentations about the process of applying for admission-Trained in public speaking and effective communication strategies

Ma, Performing Arts Administration

This program fuses relevant elements of an MBA with courses tailored for the specific challenges of managing in the Performing Arts..

Ba, Classical Civilization, Theater Minor (Summa Cum Laude)

Activities and Societies: HOOLIGAN Theater Company, UCLA Residential Life, Pediatric AIDS Coalition, UCLA Undergraduate Admission, UCLA.