-Supported program managers covering six high profile accounts by assisting two pilot programs in transition to national program in US and Canada-Coordinated between multiple departments to ensure program objectives were moving forward and managed client expectations as needed-Worked with management to develop and adopt new process work flows using existing company systems to increase efficiency and consistency among internal teams-Managed weekly and on-demand reporting for internal and external stakeholders including tracking of newly on-boarded clients, status reports of client support tickets, and client utilization of company products-Reviewed monthly billing for clients, approved new product release notes, system updates and other client marketing communications

• Manage new dealer enrollments for Over the Counter Excellence program using SharePoint and MS Excel• Oversee weekly team meeting to ensure new enrollments are completed on-time and under budget, exceeding 2016 yearly goal by October• Initiate 286 total new enrollments, of which 126 engagements completed using combination of online webinar training and on-site facilitation for dealer network in USA and Canada to support the implementation of Over the Counter Excellence and DTNA’s first aftermarket E-commerce website• Support department manager and team lead responsible for total program sales of $6.7 M in 2015, $34.5 M in 2016, and $28.1 M year to date• Complete data validation prior to each engagement to ensure accurate reporting and analyze sales data to help dealers identify front counter parts sales opportunities within their areas of responsibility• Produce, edit, and publish training videos for internal and external stakeholders• Create dealer and customer training user guides to encourage user acceptance of Aftermarket Technology Solutions

• Anticipated and exceeded customer expectations to ensure overall guest satisfaction• Prioritized responsibilities with time management skills and maintained positive attitude in fast-paced environment • Processed payments, worked effectively within a team and assisted fellow team members

• Audited work orders, purchase orders, bill of ladings, invoices, and freight calculations for all new and pending orders of suppliers and customers • Used of Microsoft Access as company database to track progress of supplier and customer orders• Monitored shipments with online tracking from port of loading to port of discharge within standard regulations of domestic and international protocols for import and export• Interacted with international clients via email and telephone to ensure proper documentation was obtained to facilitate shipments from supplier to customer