Klari Frederick Email & Phone Number

Troy, Mi

Liaison role between the Client Account team and the IT Development teams ensuring a quality product through development of processes and reporting. Leader and mentor for the Quality Assurance team.

Microsoft Office Suite of software including Microsoft Word, Excel, PowerPoint, Access, Visio, SharePoint, MS Project, etc. Target Process, HIPAAAlso, IBM Mainframe, COBOL, COBOL II, PL/1, CICS, IMS, DB2, JCL, TSO, SQL, Timeline, Tandem Mainframe, Outlook, Lotus Notes, Adobe experience and various photography software

Gathered client requirements. Coded, compiled, tested and implemented HotDocs templates. Managed client requests. Researched and produced unique, beneficial solutions to complex problems. Proactively suggested change to enhance the business.

External Auditor Gathered compliance requirements. Created Process Flows. Developed and updated standards, policies and procedures. Organized requirements and data. Performed administrative duties. Performed actions in Invoicing and Accounts Receivable. Reported various procedural and billing information to upper management.• Gathered information and created requirements for Change Management.• Created the Change Management, Audit, Questionnaire, and On-Site Audit process flows.• Validated contracts and policies.• Stored and updated documents within the SharePoint data bases.• Researched and documented information on pre-audit questionnaires.• Participated in on-site audits.• Documented research.• Invoiced clients and matched receivables with invoices.

Performed CMMI-level quality assurance supporting a major automotive account. Conducted quality assurance audits of all phases of project development. Scheduled all required audits and apprised project managers and senior leadership of audit findings. Participated in formalized change control process. Mentored project team leaders and managers on the established processes and standards.Maintained the team's processes and procedures within the Process Asset Library (PAL) to assure CMMI compliance.Created and executed user acceptance test plans and cases for internal QA Audit Tool to assure proper functionality of the software changes prior to implementation.Created and distributed weekly/monthly statistical reports to the GM Transformation Program organization, helping senior management identify opportunities for process improvement.Established a document utilizing quick links for cross-referencing processes, procedures, and standards, organizing all information into one more useable and easily accessed resource.Took initiative to rewrite all of the Quality Assurance processes to better fit real business needs and simplify execution by the internal auditors.Contributed to the organization's successful achievement of Level 3 CMMI.

Led teams in the development, implementation and support of new automotive, retail and manufacturing warehousing systems. Accountable for mentoring, developing, motivating, and recognizing team members. Managed contractor recruiting, interviewing, and placement. Interfaced with account executives on communicating status of milestones, variance analyses, and corrective actions.Guided team members in utilizing and adhering to established project processes and standards to ensure a consistent understanding and application.Co-led the development of the original systems life cycle (SLC) roadmap, successfully positioning the enterprise to ultimately achieve CMMI compliance.Created the development plan used for new hires to assure successful post-training assimilation into the role of System Engineer, adopted as the standard throughout the organization.Teamed with customers to create a System Engineer shadow training program to observe warehouse operations, opening the door to developing more efficient systems.Centralized ordering and maintenance of all aftermarket sales representatives' PC's, phones and pagers, alleviating administrative tasks which enabled more customer face time.

Performed a variety of team leader, project manager, analyst, and programming roles supporting General Motors Service Parts Operations Financial department.

Performed CMMI-level quality assurance supporting a major automotive account. Conducted quality assurance audits of all phases of project development. Scheduled all required audits and apprised project managers and senior leadership of audit findings. Participated in formalized change control process. Mentored project team leaders and managers on the established processes and standards.