Founded this company with the mission to cultivate mental wellness and improve the quality of life. With first hand experience on the many benefits of sports in my physical and mental health, I designed a research-based sports program that can positively impact the employee’s mental wellness. At Events by CaKi, we believe that when individuals are empowered to be physically active through team sports and other social events, they can achieve a balanced and fulfilling life.

Delivered excellent customer service through phone and email, ensuring client satisfaction.Managed time effectively to meet daily goals and contributed to department success.Worked independently while supporting the overall team and business objectives.

• Established and maintained strong relationships with clients. • Understood client needs and provided tailored solutions to meet those needs. • Liaised between partners, clients, and technical team. • Conducted meetings with partners and technical team to provide project status. • Tracked and ensured timely delivery of project milestones.• Maintained the project management tool up to date. • Created user stories and technical stories. • Documented user flows and use-case.• Provided exceptional customer service to clients. • Prepared sales invoices.

• Greeted staff, residents, family members and visitors.• Assisted in organizing events through phone, email or in-person.• Arranged itineraries and book resident care conferences. • Maintained and updated directory and distribution list as needed.• Provided administrative support to HR representative, Payroll and Scheduling Coordinator, and Executive Directors.• Trained other team members on the use of software tools.• Prepared financial reports (Yardi) for the Director of Care.

• Provided assistance to PSWs, duty nurse, and residents. • Offered a warm and safe environment for each resident. • Assisted in feeding and encouraged residents to eat and drink better.

• Organized, conducted and presented in financial planning seminars.• Implemented post-event survey and feedback. • Carefully selected quality recruits and increased recruitment to 200%.• Achieved 100% active manpower ratio for the quarter. • Monitored the sales activities and evaluated sales performance through joint-field work.• Assigned and delegated small tasks to potential future leaders in the team.• Cultivated a strong team spirit and positive attitude.• Co-creator of Digital Self-Service platform.• Participated in usability testing in agile environment.• Recommended user-friendly application features.

• Organized financial planning seminars and booths. • Conducted onboarding and sales training.• Supervised and motivated a small team of insurance agents.• Identified and assessed potential institutional, business and individual client markets.• Gathered and reviewed appropriate forms to submit. • Monitored insurance claims and responded to clients’ enquiries.

• Understand client's financial goals and needs. • Implemented personal financial plan. • Provided after sales service and delivered exceptional customer service experience.• Listened to customer concerns and address them. • Maintained strong client relationships and become referable. • Closed institutional accounts and corporate deals.• Sold over 500 insurance policies and achieved sales target year on year.

Focused on Operational controls with exposure to Physical access, Logical and Technical controls. Performed monthly control monitoring to ensure that payroll processes are aligned with the Global standard controls and certifications; Ensured that highly confidential information is kept secured and encrypted all the time. Identified control gaps in the process, investigated the gaps, and proposed solutions and remediation steps. Conducted mini-audits on regular basis. Provided trainings to the operations team; Helped in the Global roll-out of 2014 and 2015 SOC1 controls. Produced monthly and quarterly performance reports and discussed with client; Maintained strong working relationship with the clients; Coordinated with different operations teams across the globe; Provided support to the global team, external audits, and client audits.

Worked with technical team to explain client’s requirements and desired system’s output. Performed User Acceptance Test (UAT) for timekeeping system; Investigated system error and provided feedback to technical team to explain the expected results. Presented and explained results to client. Provided system’s recommendation for better timekeeping management; Analyzed the data received and performed data clean-up to match the system’s format. Ensured that highly confidential information is properly handled with the highest security. Performed Monthly and Semi-monthly end-to-end payroll processing using SAP system; Processed final pay for redundant and resigned employees; Prepared year-end statutory reports activities; Led the team in year-end activities; Provided SAS70 reports for compliance purposes; Escalated technical issues to support team; Created detailed work instructions for payroll processes; Coached and mentored junior consultants.

Handled calls and email inquiries regarding employee’s personal data, time management and payroll; Ensured all call and emails are properly logged in the ticketing system with appropriate priority level; Provided ticketing report to stakeholders; Maintained the master data up to date and ensured that the system is working properly; Assisted the clients in using the new self-service portal and provided them a walk-through of the system over the phone.