Kenny Larrea Email & Phone Number

New York, NY, US

New York, New York, United States

• Lead and provide exceptional customer service through product demonstrations geared on educating guests on options best conducive to their needs.
• Create partnerships with sales advisors that foments an inclusive environment where individual / company goals are understood and attained.
• Facilitate quarterly training curriculums targeted on generating better brand, product & podiatry awareness.
• Coordinated and arranged arrival of all new seasonal collections while ensuring marketing collateral coincided with incoming assortment.
• Iniated visual guidelines that fostered an increase of 6% to our apparel business in fiscal ‘22.

1540 Broadway NY, NY 10036 / 90-15 Queens Blvd NY, NY 11373

• Upheld all guest engagement requirements that aligned with or transcended the company’s entertainment culture.
• Orchestrated placement of new arriving product while re-evaluating merchandise visual presentations based on sell through.
• Partnered with leadership team to communicate product inventory levels in order to acquire proper replenishment for future shipments.

Greater New York City Area

• Fielded exhibit and / or merchandise inquiries that secured our customer’s experience.
• Established our membership program’s rewards and exclusivity amongst guests that supported The Member Services Team’s larger acquisition base and retention.
• Handled all required operational tasks that ranged from cash handling, balancing cash drawers, visual execution, back of house standardization.
• Reviewed staffing daily to ensure each shop was readily available with proper coverage to support traffic / business needs.

Greater New York City Area

• Developed core customer service foundations for a staff of 150 employees; culminating in successful sales/metric results that were atop of service assessment programs within the Northeast Region.
• Supervised a management team of 13, including 5 direct reports, with an emphasis on developing competencies in customer engagement, people development, and visual excellence.
• Analyzed financial and merchandise reports to determine how to further increase profitability while optimizing product flow and inventory levels.
• Collaborated with home base affiliates and merchant buyers to ensure inventory levels were aligned with merchandise movement.
• Executed visual merchandising directives for proper product presentation for a flagship store with a square footage of 51,000 feet.

Greater New York City Area

• Cultivated customer experiences that met / exceeded expectations based on successful secret shop scores and statistical results.
• Instituted a district onboarding training program designed to promote internal growth amongst employees qualified for advancement while preparing new hires on all basic job requirements.
• Supported district with procuring talent that attained staffing levels among management and entry level positions.

Greater New York City Area

• Recruited / trained 200+ associates for the grand opening of the company’s first two Northeast flagship stores.
• Established baseline service standards which resulted in exceeding sales contributions by 5%; $2.3M in additional sales.
• Offered supervisory support to call center team to ensure SLA requirements were meet.
• Resolved customer concerns by taking accountability for decisions that satisfied our customers and company’s assurances.
• Coordinated training to secure our team’s competence of Apple and / or third-party product tech.

1471 Broadway New York, NY 10036

• Accountable for three selling floors and its financial results, guest experience, staff development, visual standards and staffing.
• Assessed all customer feedback and tailored action plans to highlight successes or rectify opportunities.
• Created quarterly training curriculum geared for the performance enhancement and growth of a leadership team of 20 and a sales staff of 100.
• Governed inventory to secure quantity levels were aligned with demand/product movement; resulting in $1.2M in growth over Comp sales.