Scott Klauda Email & Phone Number

Marysville, Ohio, United States

Marysville, Ohio, United States

• Completed an Emotional Intelligence course.• ITIL 4 Foundations certified.• Facilitated system migration projects during off-hours to avoid outages and network bottlenecks.• Evaluated and implemented the current mobile device management platform.• Troubleshot and resolved problems with programs and systems.• Coordinated purchase and installation of networking hardware and services for the Sunlight acquisition. Created the budget and project plan for implementation. Gave updates as the project progressed. Provided training to counterparts within Sunlight during the conversion. Built relationships with the remote sites and upper management. Stayed on time and within budget for the project.• Participated and led over 20 projects in 2019 while working closely with management.• Integrated new technologies to meet area requirements.• Evaluated and implemented 4G access to the network hardware at remote sites, saving around $33K per year.• Assisted in the creation and management of the SAR/Arena video conference rooms, as well as running the controls for the President/COO standup meetings.• Assisted as a network engineer for 4 years as the local team was split to operations and engineering.• Travel to multiple sites, both domestic and international, to replace telecom and network hardware.• Coordinated the move of a facility in England, traveled to the site to complete the move and act as first level support for the first two weeks.• Assisted in the evaluation and implementation of the Enterprise wide hosted VoIP system.• Identified improvement opportunities to effectively meet customer and business needs.• Collaborate with the desktop, security, developers, and others on project opportunities.• Act as sales conference support, set up the corporate network at remote conference centers, act as all levels of support for network, desktop, and mobility during the conferences.

Filled the roll of interim manager during a work-wide pandemic. Helped ensure the company can function from home based offices. Worked on Fiscal budget for network maintenance items, delegated project work to a team of 9 engineers, and kept up on the daily operations of the team. Evaluated and provided input of team members to upper management for mid-year and end of year performance.

Telephony infrastructure design, implementation, and maintenance. Tier 3 support for all telephony related servers and applications.

Telephony infrastructure design, implementation, and maintenance. Tier 3 support for all telephony related servers and applications. Lead new facility design, implementation and coordination of user relocation.

Telephony infrastructure design, implementation, and maintenance. Tier 3 support for all telephony related servers and applications.

Moves, adds, changes. Vendor management.