- Processed invoices and financial data with strong eye for detail. - Recorded sales transactions, outgoing payments, and receipts. - Managed database to maintain updated records and accuracy. - Manage the company website (Presta Shop) to ensure optimal functionality.- Update social media platforms (Facebook, Instagram,LinkedIn) with the latest news and corporate details.- Handle various administrative tasks, including inventory management and coordination with suppliers.- Provide accurate quotes to customers, communicate pricing information, and outline project details.- Act as the primary point of contact for customer inquiries and sales through phone calls and emails.

-Investigated and diagnosed customer's technical and product queries.- Carried out preventative checks and maintenance at end of customer interactions to prevent need for further support.- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems. - Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.