Klaudia Varga Email & Phone Number

Barcelona, Cataluña, España

Barcelona, Cataluña, España

- Stand as ADP single point of contact facing the Client for the implementation project for Mid-Size to Large clients- Monitor and manage the Client relationship and satisfaction at headquarters level during the implementation phase- Develop, produce and manage a master implementation schedule/project plan to ensure timely achievements of all deliverables- Organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risk, resolutions, possible mitigation plan and workaround as needed- Coordinate and act as an escalation point for all involved parties during the length of the implementation- Lead cross functional project teams which include implementation team members - Keep up-to-date progress on the project portfolio on the corporate

Barcelona

- Responsible for SAP based connectivity implementation projects from resource and timeline planning through execution until project closure for multinational clients in multiple countries with multiple partners- Stand as a primary point of contact and point of escalation for Client´s Headquarters, ADP local partners and Integration Consultants during payroll connectivity implementation- Develop, produce and monitor implementation project plan to ensure timely achievements of all deliverable by Client HQ, local in-country, ADP Streamline Partner and ADP Streamline central resources- Lead calls on a regular basis with Client and feedback on project status

Barcelona Area, Spain

- Act as primary point of contact for Client in any operational issue- Lead operational calls with Client and internal teams- Coordinates operational and service teams into day-to-day operation related topics - Creates, maintains and manages operational action log to improve the client experience- Follows-up on issue resolution (tickets raised by Client and internal teams)- Raises awareness of high impact (accuracy, timeliness) or escalated topics both internally and with the Client- Provide RCA in case of issues and implement preventive actions- Responsible for the definition and set up of client specific process- Suggest ideas and action plans to improve efficiency- Responsible for timely and accurate service delivery - Take active part in the evolution of the process and tools- Drives Services teams to internal alignment and self-sufficiency

Barcelona Area, Spain

- Monitor and control output data flows (Standard Return Files, Standard General Ledger, e-payslips) from local ADP providers to multinational clients’ Headquarters- Act as first point of contact of SRF delivery for local payroll providers and client representatives- Handle customized operational processes: e-payslips load for client employees, purchase plan file transfer, customized service metrics preparation…- Manage operational incidences – CRM case resolution- Contribute to define production indicators (timeliness and completeness)- Perform auditing triggered by data quality- Use variety of tools: MS Office, SAP HR Module, Siebel CRM

Barcelona Area, Spain

- Provide support to HR Payroll Specialists in their monthly activities - Provide backup to the Payroll Specialists of Ireland, UK, Spain - Support Business Process Analysts participating in several HR projects - Elaborate accurate country documentation for our European countries: Payroll Process Documentation, Service Level Agreements, Payroll Element Documentation that gave me the knowledge of country-specific payroll processes and legislation - Follow-up the payroll process in different countries and report errors that have impact on pay slips with their root cause to local and global Management - Responsible for New Hires and Terminations Management (UK), handle related employee queries - Use variety of tools: Microsoft Office, PeopleSoft GHRMS

Barcelona Area, Spain

Full-time internshipMy tasks involve:- Follow-up the ongoing project regarding the quality throughout collection process and fine-tune the action plan to reduce Days Sales Outstanding- Prepare presentations to update the Management on progress- Elaborate Analysis and Reporting of DSO- Analyse payment behaviour of the customers and recommend actions- Support the Customer Account Experts in any customer issue- Use variety of tools: Microsoft Office, SAP Finance Module, Oracle

Bachelor’S Degree, International Business/Trade/Commerce, International Business Economics

OBTAINED BACHELOR'S DEGREE: ECONOMIST IN INTERNATIONAL BUSINESS AND MANAGEMENT Specialized in International Business Enterprises. The goal.

International Business/Trade/Commerce, International Business Economics, International Enterprises

I had the opportunity to study one year in the University of Valladolid with two different types of scolarships. During the whole session.