Core Specialist for IVR Solutions with focus on Telco customers in EMEA.• Providing support and product training to Presales-Engineers and reseller.• Support development of product strategies and product introduction in EMEA.• Creation of presentations, white papers and training manuals.• Developing complex solution concepts and system configurations.

Presales-Engineer for IVR solutions with focus on Telco customers in Germany, Austria, Switzerland and Hungary.• Assist the Account Managers in :- • identifying and evaluating sales leads,- • creating technical recommendations and presentations and- • providing technical answers for RfI, RfP and RfQ processes.• Collaborate with R&D, support and production department to fulfill customerexpectations and requirements.• Develop complex solution concepts and system… Show more Presales-Engineer for IVR solutions with focus on Telco customers in Germany, Austria, Switzerland and Hungary.• Assist the Account Managers in :- • identifying and evaluating sales leads,- • creating technical recommendations and presentations and- • providing technical answers for RfI, RfP and RfQ processes.• Collaborate with R&D, support and production department to fulfill customerexpectations and requirements.• Develop complex solution concepts and system configurations.• Support and lead product training and sales seminars for customers, reseller and Account Managers.• Creation of presentations, white papers and training manuals. Show less

Presales-Engineer for IVR solutions with focus on enterprise customers in Germany, Austria and Switzerland.• Assist the Account Managers in :- • identifying and evaluating sales leads,- • creating technical recommendations and presentations and- • providing technical answers for RfI, RfP and RfQ processes.• Collaborate with R&D, support and production department to fulfill customer expectations and requirements.• Develop complex solution concepts and system… Show more Presales-Engineer for IVR solutions with focus on enterprise customers in Germany, Austria and Switzerland.• Assist the Account Managers in :- • identifying and evaluating sales leads,- • creating technical recommendations and presentations and- • providing technical answers for RfI, RfP and RfQ processes.• Collaborate with R&D, support and production department to fulfill customer expectations and requirements.• Develop complex solution concepts and system configurations.• Support and lead product training and sales seminars for customers, reseller and Account Managers.• Creation of presentations, white papers and training manuals. Show less

• Coordination of the collaboration with product vendors.• Coordination and planning of on-the-job training and professional development of team members.• Conceptual design of Client/Server networks with WAN connectivity.

Conceptual design, project planning and implementation of :• Document management projects,• Communication server based on Microsoft Backoffice, Unified Messaging, IFAX Server, call center / CTI telephony solutions.

• Providing remote and on-site support to field engineers in regards to heterogeneous Novell networks with connectivity to Microsoft NT servers and AS/400 mainframes.• Protocol level trouble-shooting and fault analysis of heterogeneous networks.• Support to network administrator of Novell NDS networks.

Conceptual design, project planning and implementation of:• Token-Ring based Novell 4.11 networks with WAN and host connectivity to a central AS/400 mainframe.• Modificatons to network topologies to increase network performance.• Client rollouts (Win 3.x / 95)

• Implementing a client/server based merchandise management system based on Novell Network and a rational database system.• Coordinating modifications and expansions of the merchandise management system.• Statistical reporting and analysis of monthly, quarterly and annual sales figures.• ICT related training and support of employees.• Planning and monitoring of the annual stocktaking.

• Leading a team of four full time and additional part time employees.• Coordination of the collaboration with the parent company in the US.• Coordination and planning of on-the-job training and professional development of team members.• Panning and managing projects with key customers.

• Remote and on-site support for CompuAdd products, peripheral equipment and operating systems.• Technical evaluation of external products.• Design and implementation of computer networks.• Technical support and consulting for Account Managers.• Product and technology training for members of the sales and production teams.

• Installation, repair and maintenance of private mobile radios (PMR) and mobile phones. • Development of industrial monitoring systems.

Basic military service

• Installation and implementation of teletype and data processing equipment.• Repair and maintenance of teletype and data processing equipment.• Application development with Business BASIC

Graduated with a certificate of apprenticeship as a electronic engineer in the telecommunication