Klaus Lombardozzi - Systems Team Coaching Specialist Email and Phone Number
What is Relationship Systems Intelligence™?As a leader ...😡> Are you stuck dealing with all the pressure to innovate and evolve the organisation at the pace of change and need your teams to think with you?😳> Is your customer satisfaction or productivity flatlining and do you need more ownership and collaboration across the org?🤯> Do you struggle to resolve infighting and unhealthy competitiveness and you are looking for ways to get your teams to align and contribute to the potential of your organisation? You are not alone! Many leaders find themselves here!Relationship Systems Intelligence offers new paradigms to lead organisations based on 5 groundbreaking Principles:What are Relationship Systems? They are about taking a pragmatic approach to influence and work with the interdependent field, the field, or culture created by the interpersonal dynamics, that nurture (or hinder) cohesion, collaboration and creativity in a team or across an entire organisation. The 5 Principles are: (there is no specific predefined order for them)(1) Each Relationship System has its own unique identity or personality that is expressed by the unique combination of people that come together to achieve the unique goals aspired in their unique circumstances. It holds purpose and values and articulates what everyone focuses on.(2) Relationship Systems are in a constant state of emergence acknowledges and equip teams and organisations to work with and from what is emerging. Agility and innovation as the DNA of a team.(3) Relationship Systems are naturally intelligent, generative and creative. This principle makes practical the collective intelligence and creativity available in human systems. Collective Intelligence is an infinite source for an organisation to find its best self again and again. (4) Each member of the Relationship System has a voice that contributes to the dynamic of the system. This principle nurtures inclusion and belonging through creative processes and brings to life high engagement levels and the collective intelligence inherent in all human systems.(5) Relationship Systems rely on roles and agreements for teams and organisations to execute their ambitions and goals. This principle underpins the structure needed in human system for them to function at their best without the structure becoming a burden for the system. 🥰 Curious about these principles and how to implement them?🤨 Sceptical about them? 🧐 Do you have questions about them? Let us have a conversation ...
The Leader Ship
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Director, Owner And Organisational Relationship CoachThe Leader ShipCape Town, Wc, Za
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Director, Owner & Organisational Relationship CoachThe Leader Ship Jan 2019 - PresentCape Town, South Africa
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Managing DirectorCrr Afrika Aug 2020 - PresentCape Town, Western Cape, South AfricaWe provide leaders and business owners with cutting edge, human centric relationship training across the African continent to help organisations thrive in a fast paced, complex and humane world. -
Customer Operation Excellence Manager (Shell Global Customer Operations, Cape Town)Shell Jan 2013 - Sep 2018Cape TownAs Customer Operations Excellence Manager, Klaus carries the overarching responsibility for the Customer Operations Shell's Customer Operations in Cape Town. As the most senior leader in the centre, Klaus lead the Leadership Team to manage operational performance as well as the various organisational change initiatives. The continued evolution of Shell's best in market customer operations required on-going change leadership in the centre.The on-going change management required good collaboration with a group of business and functional leaders to ensure an aligned and complete approach for success.Klaus also initiated several optimisation strategies linked to the running of financial controls across the global network of controls teams in Customer Operations, improving effectiveness and efficiencies. On-going process optimisation is in place, in addition to implementation of automation opportunities.With Shell's strategic decision to consolidate its foot print for Customer Operations globally, Klaus was responsible for leading the migration of operational activities in Cape Town to the various receiving centres. This was done by working closely together with a great team of functional and operational leaders to ensure a holistic and successful change journey, which was successfully concluded in May 2018, after 12 months of careful and collaborative change leadership with the team in Cape Town and in the various countries. The successful outcome of this complex change initiative was highly recognised in Shell. -
Senior Operations Manager (Global Customer Service Operation)Shell Nov 2006 - Dec 2012Cape TownAs Senior Operations Manager for Shell’s Customer Operations in Cape Town, Klaus was responsible for the migration of customer services from the various European hubs (The Netherlands, Belgium, France and Luxembourg) to the South African centre. He was accountable for the overall integration of the services into the Cape Town office and the sustainable delivery of services, on-going language assessment and training, staffing and people development. The Operations spanned 150 FTE covering French and Dutch languages and a complex variety of Shell’s business and processes. During this period Klaus successfully implemented Shell’s first differentiated service for Shell’s Global strategic key accounts for the Lubricants business, which was then adopted as the organisation’s benchmark practice for key customers.With the on-going evolution of Shell’s Customer Operations, Klaus also led various successful change initiatives, including the implementation of SAP, and changes in organisational structure/integration of new services.
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Director Of OperationsAllied Global Oct 2005 - Oct 2006Cape TownAs the South African Director of Operations for this Canadian-based accounts receivable management firm, Klaus was responsible for the implementation of this proof of concept operations to collect UK debt from the Cape Town centre. Responsibilities included setting up the operations, project managing the hiring and training of staff (10 collectors) and managing all vendor relations to run the day to day operations.
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Business Improvement ManagerTranscom Apr 1998 - Aug 2005Barcelona, SpainKlaus entered the customer service outsourcing environment at Transcom Worldwide in Luxembourg, starting off as an agent assisting customers on the phone.Over the 7.5 years at Transcom Klaus grew with the organisation's demands and moved from agent to Team Leader, then successfully ran the Quality Assurance department after which Klaus was responsible for the Operations in Luxembourg. Here he made significant changes to the quality, productivity and profitability of the centre, and was then invited by the VP of Operations to take on a Regional Operations and Quality Assurance Manager role, responsible for 7 centres spread over 5 European countries (Luxembourg, France, Netherlands, Germany and Austria) covering 2500 staff.With the entry of a new CEO, Klaus, together with a small team of 4, was asked to assist with the design and implementation of an organisational restructure. In this role he co-designed the new role, created training material for the new role and delivered the training globally to all 100+ managers impacted by the change.With the organisation rapidly growing, Klaus moved formally to a Business Improvement role, reporting to the CTO. In this role he was responsible for standardisation and optimisation across the organisation to ensure that sustainability is achieved. This included designing and implementing various solutions, procurement of a workforce tool, cross company audit and improvement of productivity across the by then 30+ centres.
Klaus Lombardozzi - Systems Team Coaching Specialist Skills
Klaus Lombardozzi - Systems Team Coaching Specialist Education Details
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Centre For Right Relationships (Crr Global)Adjunct Faculty -
Processwork Uk-
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Centre For Right Relationships (Crr Global)Systemic Leadership & Coaching
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International Coach Federation (Icf)Acc
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Deutsche Schule Zu JohannesburgMatric
Frequently Asked Questions about Klaus Lombardozzi - Systems Team Coaching Specialist
What company does Klaus Lombardozzi - Systems Team Coaching Specialist work for?
Klaus Lombardozzi - Systems Team Coaching Specialist works for The Leader Ship
What is Klaus Lombardozzi - Systems Team Coaching Specialist's role at the current company?
Klaus Lombardozzi - Systems Team Coaching Specialist's current role is Director, Owner and Organisational Relationship Coach.
What schools did Klaus Lombardozzi - Systems Team Coaching Specialist attend?
Klaus Lombardozzi - Systems Team Coaching Specialist attended Centre For Right Relationships (Crr Global), Processwork Uk, Centre For Right Relationships (Crr Global), International Coach Federation (Icf), Deutsche Schule Zu Johannesburg.
What skills is Klaus Lombardozzi - Systems Team Coaching Specialist known for?
Klaus Lombardozzi - Systems Team Coaching Specialist has skills like Leadership, Customer Experience, Bpo, Stakeholder Management, Customer Satisfaction, Vendor Management, Team Management, Team Leadership, Process Improvement, Strategic Planning, Relationship Systems Coaching, Operations Management.
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Klaus Lombardozzi
City Of Cape Town1yahoo.de -
2yahoo.de, shell.com
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