Klaus Chen Email & Phone Number

Calgary, Alberta, Canada

• Implemented and improved Agile and Scrum methodologies across the organization and teams.
• Efficiently reduced the length of meetings by up to 60%, focusing on the main topics of a pre-defined agenda and processes.
• Led, planned, organized, and executed software development projects by directing the projects' schedules, scope and quality to deliver exceptional products aligned with business needs, working with fully remote teams.
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• Successfully managed Jira boards across multiple projects to add more transparency to projects and to build weekly reports.
• Created and updated work breakdowns, roadmaps, timelines and documentation to support project expectations and estimate the resources and participants needed to achieve project goals and deliverables.

Calgary, Alberta, Canada

• Successfully implemented Agile and Scrum methodologies, and acted as Scrum Master and Product Owner, improving company-wide communication and reducing software development rework by 30%.
• Liaison among Tech, Marketing, Sales and Operations departments to create product goals, initiatives and software training sessions, increasing stakeholders’ engagement by 15%.
• Scope projects’ features and functionalities, prioritizing backlog stories, defining project milestones and release… Show more
• Scope projects’ features and functionalities, prioritizing backlog stories, defining project milestones and release cycles, estimating timelines while presenting reports to stakeholders.
• Work with Technology Teams to organize project deliverables, epics, stories and tasks using Scrum Methodologies and Atlassian Jira, leading to 20% productivity increase and better project estimates.
• Run projects’ sprints and scrum ceremonies such as sprint planning, daily stand-ups, backlog refinement, iteration review and retrospective meetings to ensure tasks are achieved according to schedule, identify areas of.

Calgary, Alberta, Canada

• Work with Sales and Operations teams to understand clients’ needs and capture projectrequirements.
• Work with the Company’s technology team on product management and reporting and, capture data analyticsfor clients.
• Drive client outcomes, product adoption and client/end-user experience.
• Proactively anticipate problems and opportunities while serving as a key escalation point forclients to ensure solution-oriented thinking and best-in-class client experience.
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• Host scheduled calls with clients through the implementation phase of the project and act as anongoing point of contact for account issues, questions and troubleshooting.

Calgary, Canada Area

• Project Manager Planned and organized the lifespan of projects from the initial meetings with clients to the final delivery and support of the software.
• Designed and planned custom software applications, project documentation and quote, coordination of development teams and allocation of resources, project budgeting and timeline, quality assurance and project delivery.
• Defined goals and KPIs for Operations, Marketing, Sales and Tech departments.
• Improved the Tech department… Show more
• Improved the Tech department processes and deliverable by 15%.
• Product Owner: Led, managed, and planned mobile and web apps’ projects through initial concept to digital wireframes, storyboards, feature lists, interactive mockups, and scope planning with startup and corporate.

Calgary, Canada Area

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• Develop and implement business strategies and procedures
• Keep projects organized, manage assets and documentation, problem solve hurdles as needed
• Organize documents, manage materials and digital files ­
• Assist the Project Manager to ensure project requirements are met on a weekly basis ­
• Assist supervision of daily tasks, deadlines and project status.

São Paulo, Brazil

• Directed the redevelopment of the new store website, from ideation to release, increasing the overall online sales by 240%.
• Analyzed data of the store’s best sellers' products and applied them to Google Ads and Google Analytics increasing organic searches by 130%.
• Implemented Artificial Neural System to track the risk of credit card transactions, decreasing frauds in 25%.
• Designed the new company Ecommerce and operations from ideation and structuring to products management… Show more
• Designed the new company Ecommerce and operations from ideation and structuring to products management, payments and shipping Show less

São Paulo, Brasil

• Directed the redevelopment of the new store website, from ideation to release, increasing the overall online sales by 240%.
• Analyzed data of the store’s best sellers' products and applied them to Google Ads and Google Analytics increasing organic searches by 130%.
• Implemented Artificial Neural System to track the risk of credit card transactions, decreasing frauds in 25%.
• Management of two retail stores and one on line store, increasing teamwork and employee motivation… Show more
• Management of two retail stores and one on line store, increasing teamwork and employee motivation strategies to raise sales and profit.
• Employee’s supervision: trained, mentored and coordinated about 100 employees, including interviewing and recruiting. Monthly performance review for selling bonuses and goals.

São Paulo E Região, Brasil

• Team coordination: meetings with employees to set selling and marketing strategies. Group motivation to increase sales, better serve the costumer and achieve goals. Team leading and development.
• Accounting, general office services and payments of employees and suppliers. Introduced on line banking payment system to the company, that decreased process time by 60%.
• Processed payments for both claims and operational expenses.
• Conducted client satisfaction follow up with clients… Show more
• Conducted client satisfaction follow up with clients by phone, electronically and in person, increasing customer satisfaction by 40%.
• Experience with General office environment, internal organization, general schedules of the store and employees, and team development. Show less

São Paulo E Região, Brasil

- Door-to-door seller of Hoken products (water filters)

Human Resources Certificate, Human Resources

Human Resources Certificate program provides Business Law, Management, Introduction to Human Resources and Organization Behaviour classes.

Registered Professional Recruiter, Human Resources

This accreditation program consists of 3 modules which show recruiters and hiring managers how to reduce recruitment costs, lower the risk.

Marketing Certificate Program - Calgary, Ab - Canada, Marketing, Gpa 3.77

Marketing Certificate Program includes Science of Persuasion, International Marketing, Creativity for Entrepreneurship, Brand.

Bachelor Of Business Administration (B.B.A.) - Sao Paulo, Brazil, Bachelor In Business Administration

Activities and Societies: Indoor soccer team and support for students with difficulties in learning Bachelor in Business Administration

High School, High School

Activities and Societies: debate team for environment with international students via web chat High School