Klaus Chen Email & Phone Number

Calgary, Alberta, Canada

• Implemented and improved Agile and Scrum methodologies across the organization and teams.• Efficiently reduced the length of meetings by up to 60%, focusing on the main topics of a pre-defined agenda and processes.• Led, planned, organized, and executed software development projects by directing the projects' schedules, scope and quality to deliver exceptional products aligned with business needs, working with fully remote teams in North America, Europe, Eastern Europe and Asia.•… Show more • Implemented and improved Agile and Scrum methodologies across the organization and teams.• Efficiently reduced the length of meetings by up to 60%, focusing on the main topics of a pre-defined agenda and processes.• Led, planned, organized, and executed software development projects by directing the projects' schedules, scope and quality to deliver exceptional products aligned with business needs, working with fully remote teams in North America, Europe, Eastern Europe and Asia.• Successfully managed Jira boards across multiple projects to add more transparency to projects and to build weekly reports.• Created and updated work breakdowns, roadmaps, timelines and documentation to support project expectations and estimate the resources and participants needed to achieve project goals and deliverables.• Anticipated and resolved impediments, maximizing effort towards the project's goals and minimizing idle time waiting for issues to be resolved.• Assisted with documentation, testing and conflict resolution as needed. Show less

Calgary, Alberta, Canada

• Successfully implemented Agile and Scrum methodologies, and acted as Scrum Master and Product Owner, improving company-wide communication and reducing software development rework by 30%. • Liaison among Tech, Marketing, Sales and Operations departments to create product goals, initiatives and software training sessions, increasing stakeholders’ engagement by 15%. • Scope projects’ features and functionalities, prioritizing backlog stories, defining project milestones and release… Show more • Successfully implemented Agile and Scrum methodologies, and acted as Scrum Master and Product Owner, improving company-wide communication and reducing software development rework by 30%. • Liaison among Tech, Marketing, Sales and Operations departments to create product goals, initiatives and software training sessions, increasing stakeholders’ engagement by 15%. • Scope projects’ features and functionalities, prioritizing backlog stories, defining project milestones and release cycles, estimating timelines while presenting reports to stakeholders. • Work with Technology Teams to organize project deliverables, epics, stories and tasks using Scrum Methodologies and Atlassian Jira, leading to 20% productivity increase and better project estimates. • Run projects’ sprints and scrum ceremonies such as sprint planning, daily stand-ups, backlog refinement, iteration review and retrospective meetings to ensure tasks are achieved according to schedule, identify areas of concern and evaluate progress with story points and burn down charts. • Accomplish technology staff results by communicating job expectations; planning and monitoring job results and setting clear directions to project’s requirements. • Plan, evaluate and improve the efficiency of projects and procedures to enhance quality, efficiency, and output while creating new processes to streamline the execution of project deliverables Show less

Calgary, Alberta, Canada

• Work with Sales and Operations teams to understand clients’ needs and capture projectrequirements.• Work with the Company’s technology team on product management and reporting and, capture data analyticsfor clients.• Drive client outcomes, product adoption and client/end-user experience.• Proactively anticipate problems and opportunities while serving as a key escalation point forclients to ensure solution-oriented thinking and best-in-class client experience.•… Show more • Work with Sales and Operations teams to understand clients’ needs and capture projectrequirements.• Work with the Company’s technology team on product management and reporting and, capture data analyticsfor clients.• Drive client outcomes, product adoption and client/end-user experience.• Proactively anticipate problems and opportunities while serving as a key escalation point forclients to ensure solution-oriented thinking and best-in-class client experience.• Host scheduled calls with clients through the implementation phase of the project and act as anongoing point of contact for account issues, questions and troubleshooting.• Manage projects within a project management software and provide reports and dashboardswhen requested.• Influence client lifetime value through higher product adoption, client satisfaction and overallhealth scores of our products, services and delivery.• Drive client success to ensure that every client realizes value and achieves desired businessoutcomes.• Coordinate the product setup with the client, which includes training, product orientation andcreation of documentation.• Actively identify issues and obstacles, find solutions, and be fully engaged to resolve clientissues and meet project goals. Show less

Calgary, Canada Area

• Project Manager Planned and organized the lifespan of projects from the initial meetings with clients to the final delivery and support of the software.• Designed and planned custom software applications, project documentation and quote, coordination of development teams and allocation of resources, project budgeting and timeline, quality assurance and project delivery.• Defined goals and KPIs for Operations, Marketing, Sales and Tech departments.• Improved the Tech department… Show more • Project Manager Planned and organized the lifespan of projects from the initial meetings with clients to the final delivery and support of the software.• Designed and planned custom software applications, project documentation and quote, coordination of development teams and allocation of resources, project budgeting and timeline, quality assurance and project delivery.• Defined goals and KPIs for Operations, Marketing, Sales and Tech departments.• Improved the Tech department processes and deliverable by 15%.• Product Owner: Led, managed, and planned mobile and web apps’ projects through initial concept to digital wireframes, storyboards, feature lists, interactive mockups, and scope planning with startup and corporate clients.• Created product vision, roadmap and meaningful relationships that played a major role in the product's success.• Communicated with clients to provide project’s regular updates, milestones’ completion, and presentation, and gather feedback and requirements for ongoing and future projects, achieving 100% positive reviews.• Operations: Ran daily and weekly meetings to organize the company’s priorities and operations. Assisted Finance, Marketing, and Human Resources departments as necessary.• Communicated with potential and current clients to close sales and new projects, increasing sales by 50%.• Organized and applied for government grants that covered up to 70% of employee wages.• Successfully implemented processes that increased debt account collection by 50%.• Improved Google review from 3.2 to 5.0 points. Show less

Calgary, Canada Area

­ • Develop and implement business strategies and procedures• Keep projects organized, manage assets and documentation, problem solve hurdles as needed • Organize documents, manage materials and digital files ­ • Assist the Project Manager to ensure project requirements are met on a weekly basis ­ • Assist supervision of daily tasks, deadlines and project status.• Prepare documentation and reports for the Project Manager and the Team Lead• Assist planning on… Show more ­ • Develop and implement business strategies and procedures• Keep projects organized, manage assets and documentation, problem solve hurdles as needed • Organize documents, manage materials and digital files ­ • Assist the Project Manager to ensure project requirements are met on a weekly basis ­ • Assist supervision of daily tasks, deadlines and project status.• Prepare documentation and reports for the Project Manager and the Team Lead• Assist planning on onboarding procedures for new staff• Assisting on projects' quality assurance• Responsible for implementing Project Managing tools to improve the company's operations• Manage company's website, social media and marketing tools• Organize and set up internal and external meetings with clients and stakeholders• Attend client and internal meetings to keep abreast of the changes during the project.• Work directly with clients to gather requirements and their ongoing feedback ­via emails Show less

São Paulo, Brazil

• Directed the redevelopment of the new store website, from ideation to release, increasing the overall online sales by 240%. • Analyzed data of the store’s best sellers' products and applied them to Google Ads and Google Analytics increasing organic searches by 130%. • Implemented Artificial Neural System to track the risk of credit card transactions, decreasing frauds in 25%. • Designed the new company Ecommerce and operations from ideation and structuring to products management… Show more • Directed the redevelopment of the new store website, from ideation to release, increasing the overall online sales by 240%. • Analyzed data of the store’s best sellers' products and applied them to Google Ads and Google Analytics increasing organic searches by 130%. • Implemented Artificial Neural System to track the risk of credit card transactions, decreasing frauds in 25%. • Designed the new company Ecommerce and operations from ideation and structuring to products management, payments and shipping Show less

São Paulo, Brasil

• Directed the redevelopment of the new store website, from ideation to release, increasing the overall online sales by 240%.• Analyzed data of the store’s best sellers' products and applied them to Google Ads and Google Analytics increasing organic searches by 130%.• Implemented Artificial Neural System to track the risk of credit card transactions, decreasing frauds in 25%.• Management of two retail stores and one on line store, increasing teamwork and employee motivation… Show more • Directed the redevelopment of the new store website, from ideation to release, increasing the overall online sales by 240%.• Analyzed data of the store’s best sellers' products and applied them to Google Ads and Google Analytics increasing organic searches by 130%.• Implemented Artificial Neural System to track the risk of credit card transactions, decreasing frauds in 25%.• Management of two retail stores and one on line store, increasing teamwork and employee motivation strategies to raise sales and profit. • Employee’s supervision: trained, mentored and coordinated about 100 employees, including interviewing and recruiting. Monthly performance review for selling bonuses and goals.• Marketing: managing communication and marketing actions, sales campaigns, press relations and events in store through newspapers, magazines and specialized TV selling programs. Also managed the displays and products that were being sold in the company website, using benchmarking, analyzing the best sellers of the retail store, and using Google analytics and Google AdWords.• Buyer: market analysis for purchase of fashion products. Sales and trends analysis to set purchase of goods. Managed a team for selecting the best products with the lowest price, saving money for the company and setting the sales price to make the most profit possible. Show less

São Paulo E Região, Brasil

• Team coordination: meetings with employees to set selling and marketing strategies. Group motivation to increase sales, better serve the costumer and achieve goals. Team leading and development. • Accounting, general office services and payments of employees and suppliers. Introduced on line banking payment system to the company, that decreased process time by 60%.• Processed payments for both claims and operational expenses. • Conducted client satisfaction follow up with clients… Show more • Team coordination: meetings with employees to set selling and marketing strategies. Group motivation to increase sales, better serve the costumer and achieve goals. Team leading and development. • Accounting, general office services and payments of employees and suppliers. Introduced on line banking payment system to the company, that decreased process time by 60%.• Processed payments for both claims and operational expenses. • Conducted client satisfaction follow up with clients by phone, electronically and in person, increasing customer satisfaction by 40%.• Experience with General office environment, internal organization, general schedules of the store and employees, and team development. Show less

São Paulo E Região, Brasil

- Door-to-door seller of Hoken products (water filters)

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