Project/Tech Lead on Citi Bank

COMPUTER PROJECTS DIRECTORRequirements management, resource planning, monitoring and control ofactivities, process quality management and operational continuity.Achievements: Development, implementation and start-up of newtechnological tools to support business management, achieving teamadaptation managing change resistance.OPERATIONS CONTROLOrganizational transformation management, about ERP and CRM control toolsimplementation. Facilitate the fulfillment of daily tasks.Achievements: Assets management transparency increase, reducing inputs lossand increasing profitability.

Corporate head of compliance and audits ISO 27001.Achievements: ISO 27001 implementation at Chilean Corp.Project Manager applying the SCRUM methodology between the Sencillito andModyo teams, management corporate applications interacting with business,marketing, finance, call center, financial services and HR areas, contractmanagement, opportunity cost evaluation.Achievements: Control Model contractual processes Implementation andoperational continuity management (Data Center & Applications).

Chilean Corporation representative on information security issues before LatinAmerica and Caribbean Corp., Inductions to new income, ISO 27000 and Auditsresponsible.Achievements: 100% compliance Chilean Corp. current regulations. Developments Project Manager between Belgrade, Serbia and Chilean Teams.Process improvement, Change control, continuous improvement and control ofproduction release steps (Data center & Applications).Achievements: Successful integration of multiple releases into production,achieving operational continuity within the established limits.

Sencillito and Polla multi platform system operations continuity, Requirementstaking and Incident resolution (ITIL), System operator task management.Achievements: Substantial improvement in response time to incidents andoperational continuity of platforms, recognized with the honor of BuildingExcellence.