Responsible for driving the development of new products and services, business partner relationships, revenue generation, marketing and communications, and high-priority projects aligned with the overall global payments initiative. Financially responsible for more than $28 million in annual revenue and $14 million in annual net income. As part of senior management, this role required the ability to interact with all levels of management, including those in various countries. - Analyzed and created business plans and financial models to support the implementation of the card brand’s processing and interchange edits - including all billing system updates, resource impact, customer impact, and internal and external communications to support these changes.- Developed and implemented strategic pricing initiatives to ensure a competitive pricing and product offering across all lines of business.- Monitored key performance indicators and determined any variances against budget and course corrections needed including edits to systems and price adjustments to meet the financial goals of the organization.- Developed and maintained strategic partner relationships with third-party product solutions as either a reseller or referral partner, and relationships with original equipment manufactuers for point-of-sale devices based on the needs of the sales force, customers, and the organizations short-term and long-term business plans.- Created product implementation plans for TSYS Class A point-of-sale devices and Class B software including multi-phase device testing, operations, activation, and customer service documentation, online knowledgbase, and the delivery of training and ongoing product support.- Project team lead for the development of a new processing platform with direct responsibility for the design and functionality of the authorization/capture and clearing/settlement system, customer-facing website, statements, and conversion planning.

Responsible for driving business improvement in metrics, processes, and productivity linked with the operating plan and critical growth objectives. Partnered closely with peers, cross functional teams, department heads and management to implement programs that includes operating plan documentation, performance targets, and metrics. This role required the proven ability to implement productivity improvements, efficiency gains, and increase overall value to the customer and organization. In addition, assist, monitor, and lead a project team to achieve sustained productivity improvements for understanding customer behavior, defining key customer segments and developing marketing strategies and programs which engaged, strengthen, and protected the portfolio. Furthermore, provided enhanced levels of support to the line of business to drive increased revenue and merchant sales volume through the implementation of existing and development of new services and solutions to improve the acceptance experience, and increased point-of-sale volume and expand acceptance into new sectors and payment channels.- Identified and evaluated complex business processes/opportunities for internal control and efficiency.- Facilitated group decision-making activities with management teams and subject matter experts to document existing processes and systems, define project business objectives, and develop a solution that achieves those objectives.- Developed performance management including performance metrics, baseline, and benchmarks.- Facilitated team sessions for business analysis/problem solving and recommended solution alternatives.- Recommended continuous improvement actions based on performance results.- Provided business analysis and performance measurements for before/after project performance assessments.- Helped prepare operating and marketing business plans in cooperation with the management team.- Facilitated and lead all new hire sales training.

Responsible for the daily operations of new account boarding and existing client maintenance as it relates to Authorization & Capture, Clearing & Settlement, and Deployment Services. Created financial models in support of billing and pricing changes in support of the organization’s revenue and income goals and drive successful implementations of system wide changes in support of these initiatives. Lead key projects to support efficiency wins through process flow reengineering, such as theconversion to and implementation of POS Portal. Facilitate and lead all new hire sales training.

Responsible for new account acquistion from leads generated in banking centers in Colorado and New Mexico. Ensured bankers were up-to-date with training for merchant services, including how to identify appropriate prospects. Proactive in connecting with and following up on all leads and educating the prospects on the acceptance of cards, pricing, and general rules and regulations. Worked directly with both bankers and prospects to close the deal, obtaining all necessary documentation, ensured a successful boarding process, and that the customer processes with BBVA Compass.