Kathleen Lowe Bonnot - Cbcp, Itil4 Email & Phone Number

Switzerland

Developing processes, systems, policies, and best practices for supporting global travel in cooperation with cross-department stakeholders.Act as liaison to Finance for supporting Expense and Card programs in comprising the full travel lifecycle.Partnering with Procurement for Travel & Meetings category to assure optimization of supplier programs and compliant spend management.Transient business travel responsibilities comprised of Air, Hotel, Rail and Ground Transportation.

Zurich, Switzerland

Part of the Centre of Excellence team, identifying existing problems and challenges faced by the Department’s Project Managers with plan to lead and oversee 32 individual projects throughout 2020. Support the Executive Leaders by showing and demonstrating how to add value, improve efficiencies and better communicate. Facilitating bi-weekly calls with Vice Presidents on updates of our Process Improvement efforts. Created new project collaboration sites on Sharepoint for large and global projects… Show more Part of the Centre of Excellence team, identifying existing problems and challenges faced by the Department’s Project Managers with plan to lead and oversee 32 individual projects throughout 2020. Support the Executive Leaders by showing and demonstrating how to add value, improve efficiencies and better communicate. Facilitating bi-weekly calls with Vice Presidents on updates of our Process Improvement efforts. Created new project collaboration sites on Sharepoint for large and global projects thus creating consistency and setting expectations, including automation using Microsoft Flow. Working to removed Silo way of working by joining country and regional knowledge databases and repositories to create one clear access of information. Ensuring Team and Company Brand is consistent across all Client facing and internal documents by governing all templates. Show less

Zürich Area, Switzerland

Designed and executed the Business’ new Global Customer Crisis Recovery Program. Have hired, led and mentored a team of 6 Customer Crisis Analysts (based in India) that communicate internally, reporting on potentially impacted Customers during widespread events. Simultaneously led a mature global team of 3 Regional BCP Managers, supporting the Traveler Care Business during internal and external threats to servicing our Customers from our global contact centres. Participated and contributed to… Show more Designed and executed the Business’ new Global Customer Crisis Recovery Program. Have hired, led and mentored a team of 6 Customer Crisis Analysts (based in India) that communicate internally, reporting on potentially impacted Customers during widespread events. Simultaneously led a mature global team of 3 Regional BCP Managers, supporting the Traveler Care Business during internal and external threats to servicing our Customers from our global contact centres. Participated and contributed to Global strategic discussions with executive teams and supporting the Enterprise’s Incident Management Response Program during highest alerts. Improved Commercial relationships and Customer satisfaction by frequently hosting training sessions and requesting feedback for opportunities. Show less

Zürich Area, Switzerland

Zürich Area, Switzerland

Deploying an online travel booking tool for one of Amex GBT’s largest client as part of a global implementation project. Working with both Amex GBT proprietary markets as well as our European and African Partner markets. Ensuring timelines and scope are respected and that market requirements are collected and delivered to 3rd party programming company.

Zurich, Switzerland

Business Continuity Plan Manager for American Express Business Travel for EMEA.Ensure minimal exposure to internal and external threats. Protecting the American Express Brand while sustaining service levels in contact centres across Europe, Middle East and Africa.Project Managing experience with Workforce Management related projects including call routing and service optimisation.Managing a team of Business Analysts part of Workforce Management. Overseeing deployment of contact… Show more Business Continuity Plan Manager for American Express Business Travel for EMEA.Ensure minimal exposure to internal and external threats. Protecting the American Express Brand while sustaining service levels in contact centres across Europe, Middle East and Africa.Project Managing experience with Workforce Management related projects including call routing and service optimisation.Managing a team of Business Analysts part of Workforce Management. Overseeing deployment of contact centre tools including IEX and Avaya telephony implementation across EMEA Show less

Sophia-Antipolis, France

Business Analyst for American Express Business Travel, Pan European Centre in Sophia Antipolis, France.Providing Centre Market Event Planners, CBAs, Service Delivery Reports, Charge-outs, among other operational and financial reports to Finance, Head Quarters and EMEA PMOs on a monthly basis. Single Point of Contact for telephony (Alcatel & Avaya) and the International Field Office Support Team (Technologies Team). Handling escalated issues with technologies and suppliers as well as… Show more Business Analyst for American Express Business Travel, Pan European Centre in Sophia Antipolis, France.Providing Centre Market Event Planners, CBAs, Service Delivery Reports, Charge-outs, among other operational and financial reports to Finance, Head Quarters and EMEA PMOs on a monthly basis. Single Point of Contact for telephony (Alcatel & Avaya) and the International Field Office Support Team (Technologies Team). Handling escalated issues with technologies and suppliers as well as coordinating all technology related projects. Show less

Sophia-Antipolis, France

Acting as primary service delivery contact for customer feedback and issues, monitor and analyze customer service and service level trends and making development recommendations. Accountable for the integrity of all service related customer information within the centre.

Ottawa, Canada Area

Responsible for the quality and integrity of 24 Corporate Travel Counsellors for the Ottawa BTC, which services small to enterprise accounts; Tracking agent errors, possible trends and working closely with Supervisors to provide coaching and support; Acting as Account Manager for small accounts located in Ottawa, maintaining their first level profile and providing guidance with travel expense reports, and ensuring smooth implementation for new accounts

Cbci (Business Continuity Institute)

Itil 4 Foundation, Pass

Design Thinking & Innovation, Entrepreneurship/Entrepreneurial Studies, Pass

Activities and Societies: Design Thinking & Innovation

Telc German B1 Certification, Pass

Business Administration And Management, General

Travel & Tourism

Travel & Tourism

Education record