Kelly L. Combs Email & Phone Number

Glenolden, Pennsylvania, United States

Serve as right hand to CEO. Oversee all aspects of customer order management, ensuring seamless service experience for both wholesale and retail clients. Manage entire customer base consisting of 10 high profile clientele. Direct AR process, contributing to the company's financial stability. Coordinate product ordering; handles bank deposits, including cash and check responsibilities, ensuring financial accuracy. Develop comprehensive product guides for website, enhancing customer engagement and satisfaction. HR Administrative Contributions• Contributed to successful onboarding and retention of two new employees by developing comprehensive tip sheets on products, customers, and company operations. This significantly enhanced the training process resulting in both new hires excelling and remaining with the company for over a year.• Streamlined internal processes and enhanced customer experience by designing and implementing updated ordering forms and essential documents. This increased ordering efficiency and significant time savings for the team.• Revitalized profit margins by developing and maintaining detailed customer spend tracking spreadsheets, identifying, and correcting discount ineligibilities, leading to increased revenue through the reinstatement of full-price sales.

Wynnewood, Pennsylvania, United States

Position progressively evolved to encompass HR responsibilities, including the precise calculation of payroll hours and the generation of detailed employee reports. Simultaneously, created RFP proposals, proofed read contracts, and advanced active social media management. Tracked progress of sales and commissions, designed targeted marketing materials while ensuring a smooth onboarding for new commercial clients. Managed Certificates of Insurance and W-9 forms. Key Contributions• Implemented a detailed Excel tracking system for monitoring expenses against corporate clients' purchase orders, enabling proactive management of PO renewals and providing clear transparency into financial • Successfully transitioned client contact information from an outdated Salesforce platform to the latest version, streamlining the sales team's processes resulting in improving tracking and retrieving of information with greater ease.

Malvern, Pennsylvania, United States

Oversaw the bakery's entire operations encompassing staffing and HR duties such as employee management, while also developing marketing materials and executing promotional campaigns. Responsible for the ordering of non-perishable goods, along with managing the bakery's social media presence and all forms of customer communication, ensuring a cohesive and customer-focused business operation.KEY CONTRIBUTIONS• Adapted to COVID-19 challenges by initiating curbside pickup, modifying pastry classes for safety, and offering special event orders, resulting in sustained operations, and preserved employment despite reduced sales.• Conducted coaching and addressed an issue with a young employee's punctuality and attendance through three separate discussions regarding job expectations. Despite these efforts, the employee's continued tardiness necessitated termination.• Introduced social media to the bakery's marketing strategy, building a new Instagram account to over 500 followers, which in turn increased store visits and supported staff recruitment efforts.

Malvern, Pennsylvania, United States

Progressed with TV Guide over a decade, beginning as a Scheduling Reporter, advancing to Text Writer, then Content Editor, and ultimately assuming the role of Content Coordinator. Managed incoming program requests, improved data entry efficiency, and ensured compliance with TiVo’s database standards. Acted as a liaison for policy communication between departments, analyzed sports coverage accuracy, and compiled essential sports watchlists and calendars. *Job outsourced to India.

Radnor, Pa

Authored television descriptions for a variety of sporting events and sports-themed programming; create magazine highlights; compile celebrity profiles; and database testing.

Cover a variety of local sports.

Certificate, Shrm -Cp Human Resources Certificate

HR Coursework HR Management, Mastering Organizational Effectiveness, Recruiting, Compensation, Benefits/Employee Relations

Ba, Journalism And English

Activities and Societies: The Slate, The Cumberland, Kappa Kappa Psi, Marching Band, Sigma Tau DeltaThe Slate; The Cumberland; marching.