Kristi Punches, Msm Ccsm Email & Phone Number

Amarillo, TX, US

Reston, VA, US

Reston, VA, US

Customer Success leader focused on leading implementation teams. Mentoring and guiding consultative concepts. Reviewing and updating the implementation process. Focused on KPI's related to Time to Value and efficiency during the implementation process. Oversee the production of implementation tools. Triage customer knowledgebase and make recommendations.

Chandler, AZ, US

~ Develop and train CSM/CIM (Customer Integration Manager) on how to onboard, manage internal and external relationships, and support CampusLogic products~ Work with CSM/CIM to establish critical timelines to achieve their goals of implementation~ Deal with escalated customers regarding the overall onboarding process and experience~ Create a strategy for.

Chandler, AZ, US

• Own overall relationship with customer which includes: Onboarding, Increasing adoption, ensuring retention and satisfaction, managing risk.
• Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with customer to establish critical goals, or other key performance indicators and aid the customer in achieving their goals to provide ultimate value.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.

• Managed the development of Faculty Management System which included developing business requirement documentation and wire-frames; quality assurance testing, and end-user testing; worked closely with development team.
• Created product road map for future feature additions including payroll and faculty development tracking
• Developed technological processes and procedures based on end-user specifications as well as academic and regulatory policies
• Managed multiple, large initiatives/projects simultaneously across multiple functional areas comprised of executive leaders and departmental managers focused on company technological initiatives and the analysis of.
• Managed teams focused on analysis of business processes to streamline organizational workflow
• Team leader over Faculty Development Manager and Faculty Hiring Manager as well as developer assigned to develop and maintain Faculty Management System

Develop and maintain an efficient and effective faculty scheduling process that matches qualified faculty with openings in the course schedule 12 times a yearProvide high quality customer service to CSU-Global faculty located throughout U.S. and worldManage faculty and project assignments to include initiating, teaching, and verifying paymentsCollaborate.

I am the subject matter expert for academic operations at the college and or university level. I also prepared CRUDE testing as well as functional testing. I work very closely with product management making user interface recommendations and identifying dependencies within the system that should be tested. Our product is SaaS and we use the Agile.

Msm, Organizational Leadership

Graduate Certificate, Creative Writing

Master Of Science - Management, Organizational Leadership

Bachelor, Communication