Platform lead of the IT support and development team for US Patient Services area • Leadership & Management: Lead support and agile development teams for Alexion US commercial IT, focusing on CRM, Salesforce, and Veeva platforms. Manage people, projects, and budgets, ensuring alignment with business objectives and successful project delivery.• Business Collaboration: Work closely with business customers and other IT cross-functional teams to create, manage, and track success against business objectives. Engage regularly with business stakeholders to define strategic portfolio roadmaps and identify service improvement opportunities.• Project Oversight: Oversee the development of detailed project requirements, scope, level of effort, and cost estimates. Manage the day-to-day activities of projects and staff, ensuring project deliverables are on schedule and within budget.• Risk Management: Identify, analyze, and evaluate risks, creating and executing effective risk mitigation plans. Maintain compliance with GXP, cybersecurity, and data privacy standards for the Salesforce Health Cloud Patient support program.• Innovation & Improvement: Lead Salesforce Marketing Cloud Digital integration project for Patient Services. Deliver the "Next Best Action" project for Patient Capabilities, using Salesforce Health Cloud integrated with AI and ML solutions. Harmonize Service KPIs transitioning from Alexion's ServiceNow to AstraZeneca's ServiceNow.• Team Development: Mentor and coach junior team members, fostering professional growth and development. Plan and manage resources (onsite and offshore) for multiple projects, driving performance and quality of analytical work.

Responsible End-to-end for the IT Service Management of all Global Medical Affairs leading services delivery for:- Patient Platform, an integrated solution built using Salesforce, and Other AZ Enterprise systems.- Veeva Medical CRM supporting all Medical Affairs community globaly and Field Medical teams (MSLs)- Medical information platforms and field medical reportingI also collaborate with business owners, customer facing IT, testing teams, data integration teams and application development teams in the organization to implement and support the global strategic capabilities following agile methodology.Have led, trained and mentored support team members and service leads across multiple projects and locations. Core Activities:Service Delivery ExcellenceGlobal Service Design and Service IntroductionProject Management

As the regional project manager in Latin America, my mission is to deliver digital solutions bringing innovation and transforming AstraZeneca into an agile company that seeks scientific leadership with ethics and whose focus is to improve the patients’ lives.

IT Service Manager for global Astrazeneca systems responsible for improving internal and external services provided by multiple teams globally, with focus on global commercial and medical systems (Veeva, Adobe, Salesforce) used by Latin America, Brazil and Canada.

I lead infrastructure team, implementing strategic projects with high level of business impact like: Sales and Medical CRM projects, Patient solutions, Servers Virtualization, Cloud transformation, Telephony system, Database migration, Outsourcing locally and with global scale.

I worked as project manager with temporary assignment implementing strategic projects for Latin America region: Like the global outsourcing transition for all IT services (Emerald) and CRM Siebel (Quattro) implementation delivering infrastructure and mobility services to support CRM for all sales force

Project Manager - Windows Vista ImplementationProject Manager - Infrastructure OutsourcingProject Manager - Blackberry Enterprise Server implementation

Oracle and SQL database administratorInfrastructure project leaderTelecommunication project leader

I worked as a consultant allocated to AstraZeneca Brazil with:Network administrationSystem AnalysesTechnical supportimplementing IVR for Call Center for Customer Service for Medical DepartmentPayroll system (Populis) implementation for HRResponsible for ERP system BPCS – Service Management and Security DBA Support Activities with Databases Oracle and SQL

I had the opportunity to work direct with customers services developing the following activities: > I taught courses of technical concepts and security about BPCS and AS/400 system. > Supporting activities of technical issues related to the BPCS AS/400 and AS/SET case tool. > Performing audits and security checks for SSA.