Summary:Focuses on guest facing technologies, responsible for supporting the design and delivery of technology solutions and provides guidance and financial quotations to end. Provides customer service, supports teams, assists show mangers, exhibitors and employees.1. Exhibits a firm grasp of the guest facing technology capabilities and supporting systems2. Maintains the Network and supporting systems in optimized working condition3. Resolves issues for end users and provides guidance on the technology services4. Assigns trouble tickets to show floor technicians and manages the proper delivery oftroubleshooting and support solutions5. Maintains and manages the proper assignment of phone extensions and voicemail6. Manages the call accounting system, granting access to approved users and training users7. Upsells the technology solutions and services of with the objective of growing revenues8. Determines a client’s business requirements and solutions9. Manages the planning and timely delivery of required IT services10. Produces and communicates accurate financial proposals11. Creates, updates and communicates the IT services installation report12. Documents service issues and compiles tech notes detailing specific information13. Develops and maintain documented knowledge bases14. Works with different teams15. Maintains and updates documentation16. Develops, administrates, and promotes projectsQualifications:Certified professional with the ability to understand, configure, operate, and troubleshoot medium-level switched and routed networks. Detail-oriented with the temperament to troubleshooting and resolve customer issues in a calm and empathetic manner. Has strong communication, leadership and management skills, in addition to excellent customer service skills and the ability to assist and train end-users. Possesses relevant industry certification or equivalent experience, strong computer skills and proficiency with business applications.

• Supported Excellent knowledge and experience with Cisco networking systems and equipment, wireless technologies, network design and operation. Excellent knowledge of the operation and use of personal computers and peripherals, mobile devices, documentation, and data security standards. Learned a variety of technologies, simplified technical terminology, identified and resolved user problems, and communicated effectively. Strong presentation skills, ability to plan, organize, and prioritize work assignments.Highly diverse client/server environment, Customer facing position in a fast paced environment, professional attention to detail and ability to interact with numerous computer/software platforms as:• Cisco 3850 Switches and Routers• Cisco Prime Infrastructure Management tool• Cisco Wireless LAN Controllers• Cisco Unified Call Manager• Cisco Unity Connection• Cisco Identity Services Engine• Fluke-Netscout Networking Monitoring tools• Secure CRT or other terminal emulation application• Operating Systems, Microsoft Applications, Apple OS X, iOS, Android• Understanding of desktop and network (Ethernet and Wireless):1 - Troubleshoot and resolved issues including network, hardware, software issues on laptops, desktops, mobile devices, phones, Asus routers. Configured VoIP phones, Cisco Voice Gateways (VG224 and VG204).2 - Configured Cisco network, VLANs, Bandwidth Rates, Spanning tree protocols, 802.1x configuration, and Interface status.3 - Built networks, prepared, labeled and packaged equipment. Installed software, updates, active networking equipment, mobile devices, desktops, and other equipment.4 - Customer Service. Explained, promoted and upsold appropriate IT solutions. Provided help desk support, by phone and in person. Documented configuration and communicated with other teams.

• Performed translation and language services to multiple fortune 500 Companies such as JP Morgan Chase and BCRE in Portuguese, Spanish and English.- Dubai Police Department- SAP/Totvs- iHome Church Youtube videos channel- CBRE- Spokesperson at 92Y Tribeca - HIS- J.P. Morgan Bank- Elite City Stays- Katina Productions- www.visionmistica.comhttp://klebercfaria.wixsite.com/translator

• Managed and facilitated pet services between clients and employees in Manhattan• Pet sitting• Dog walking• Boardinghttp://klebercfaria.wixsite.com/dogservices

• Co-Founded New York Consultoria LLC, executed Webmaster, design, SEO and research. Created social media and advertisement on www.newyorkconsultoria.wix.com/newyork• Performed home support level 1 for PCs and MACs• Created social media for small companies - www.dogroomclub.com• Created an Excel billing project designed for iPhone app• Performed research for advertisement SEO for HIS hospitality company• Created database for a private library catalog• Wrote Personal Tech blog at www.kleberfaria.blog

• Supported approximately 300 users’ Hardware and Software. PCs/Macs, laptops, phones, printers and peripherals.• OS, Active Directory, Remote Desktop, Exchange, Microsoft Office, other company’s software, etc. • Client communication, department administration, developed training, documented internal processes and procedures.

• Assisted teaching Cisco CCENT and hands on lab with Cisco equipment on projects• Replaced Instructor teaching CCENT• Graded assignments for Cyber Security class • Helped students to perform on projects• Prepared class material based on new technology• Organized, installed, and set up PCs network lab

• Implemented Quickbooks Point of Sales, POS, and gift cards• Managed inventory of over 5000 different items, as well as database and server• Troubleshooted network platform• Created documentation and coding for bar code scanners• Trained staff on proper use of POShttp://pacat6.wix.com/kleberfaria

• Executed all positions in the morning shift: supervisor, drive thru, cashier, cook, cleaner, and serverAdvanced to Supervisor position after 1 week hired

• Provided Enterprise level support for 20,000 seat implementation of the IBM Lotus Notes/Domino environment in both a centralized server configuration and a distributed architecture• Provided long range planning and implementation of server upgrades, patches, certificates, and replication and configuration changes in a high availability Lotus Notes/Domino environment• Working knowledge of Domino Applications and database structures• Managed, administered, upgraded, supported, configured, analyzed performance, and implemented improvements in Lotus Notes system• Provided Tier 2 telephone and email support for government administrators• Ensured compliance with government archiving and retention requirements and policies• Supported the Help Desk in its ability to support end users and administrators to create, manage, and support new Notes user accounts• Monitored the Notes environment using existing automated tools and provided escalations and analysis reports as required• Escalated and addressed issues as appropriate based on such data and from monitoring tools and user support requests• Managed Lotus Notes applications environment for internal and external access• Performed routine Domino application maintenance on all Lotus Notes servers monthly to maintain a high level of database optimization• Installed, tested, patched, and maintained system software for Lotus Domino on all systems Manage outages, scheduled and unscheduled as required• Managed Lotus Notes application server environment• Ensured compliance with government archiving and retention requirements and policies

• Taught the English language to Portuguese and Spanish speakers in the largest language school and fastest learning method in the world• Instructed the English language in a private setting

• Troubleshooted Levels 1, 2 and 3• Maintained physical and wireless networks• Web designed, created and maintained webpages• Supported end users, equipment’s software and hardware• Supported 3 laboratories consistent of 1 server to 30 hosts each• Configured a website management, webmail, intranet and FTP server