Social Catering Manager
Intercontinental Buckhead Atlanta
•Service, detail and execute all social events booked in the hotel ranging up to 1000 guests.•Sell, detail and execute all social room blocks booked in the hotel.•Proactive in communicating needs with other departments.•Exceed and meet client's expectations with customer rating of 95.5%.•Surpassed revenue goals for 2013 in four consecutive quarters; 125% of goal for the year.•Book, organize and plan meeting logistics such as offsite parking, vendor load-in schedules and transportation.•Scheduled, planned and executed all event Pre/Post Cons, tastings and internal meetings.•Design and execute personalized amenities to enhance VIP's stay.•Generated new business through local organizations such as WIPA and NACE.•Create and manage all banquet event orders, contracts, resumes and invoices/accounts receivable.•Work directly with the executive chef and culinary team to plan specialty menus and innovative culinary presentations.•Resolved service-related problems in a timely manner.•Solicited feedback through questionnaires to evaluate levels of guest satisfaction.