Kunpu L. Email & Phone Number

California, United States

San Francisco Bay Area

San Francisco Bay Area

• Developed Tier-1 and Tier-2 troubleshooting guides for 15 Field Service Engineers and 4 Technical Support Specialists, resulting in a 40% reduction in average service ticket resolution time.• Designed an automated process to detect potential cleaning line failures in deployed machines, resulting in a cost savings of $250K USD by minimizing unnecessary Field Service Engineer visits and ensuring optimal machine performance.• Provided Tier-3 support, delivering advanced troubleshooting and system recovery solutions to Field Service Engineers, effectively minimizing downtime and operational costs while enhancing system reliability.

San Francisco Bay Area

• Led cross-functional product service initiatives, including the implementation of a comprehensive Machine Training Program and coordination of DrinkBot software releases and machine field upgrades, resulting in a 97% machine uptime.• Collaborated closely with UI/UX Designers and Deployment managers to develop the DrinkBot Installation Wizard, resulting in a significant 20% reduction in average installation time.• Delivered on-site customer training and provided curated user feedback to Product Managers and UI/UX Designers, resulting in a notable 70% reduction in user error-related service tickets.

San Francisco Bay Area

• Developed and executed test plans to ensure the robustness of Liftians' warehouse robot fleet control system, resulting in a remarkable 400% increase in pick capacity. • Identified and resolved mechatronic issues at the interface between AGVs and the robot fleet control system, optimizing performance and showcasing a hands-on problem-solving approach. • Collaborated closely with robot hardware manufacturers to refine specifications and enhance system functionality, aligning with customer needs for increased operational efficiency.• Documented robotic application development, maintenance procedures, and system changes, providing valuable insights for ongoing system enhancements.• Led the successful deployment of Liftians' warehouse robot fleet control system at customer warehouses, introducing dynamic aisle creation and achieving a 15% increase in storage density through a technically innovative approach.• Conducted on-site training sessions for warehouse operators, leveraging the system's features to equip them with skills for efficient warehouse operation.

San Luis Obispo, California Area

Santa Clara

• Developed a programmable NVRAM clone fixture to facilitate the refurbishment of a discontinued NVRAM IC utilized in Oracle Sun SPARC servers, saving 70% on NVRAM IC renovation cost.• Led comprehensive training sessions for MemoryTen technicians, enabling seamless implementation of discontinued NVRAM IC refurbishing procedures.• Impact: Contributed to a significant boost in MemoryTen's monthly revenue by facilitating $30K in orders from discontinued IC markets.

Taiwan

•Main Battle Tank Gunner.•Operated weapon systems in high-stress situations.

Master'S Degree, Electrical Engineering

B.S./M.S. Program, Mechanical And Electro-Mechanical Engineering