I am a Sales and Customer Success executive with a unique combination of leadership, communication, management, and technical skills.Customer Success and lifetime value begin during the sales cycle. As a mentor and coach, I excel at preparing an account team for specific prospect events and overall strategy. I happily join sales calls to help present the depth and breadth of my team's solution and to be sure that everyone is aligned on both reality and possibilities. I enjoy the challenge of communicating the business value of technology and tailoring that communication to any audience, while mentoring others to do the same. Effective "Solutions Engineering" is an art and science - "say this, don't say that!" - and getting that right closes deals and enhances the skill sets and careers of CS professionals.I am passionate about the intersection between technology and "digital first" customer success solutions, where scale and the personal touch come together to drive revenue via raving fans. As AI powers more of our world, enabling businesses to make better-than-ever data-driven decisions, and as integrations connect enterprise solutions such as Salesforce, Gainsight and Sigma, there are boundless efficiencies to be uncovered. That will lead to endless opportunities for CS teams to get even closer to and be more valuable to customers.I understand the symbiotic relationship among retention, customer satisfaction and, ultimately, revenue growth. My most recent team's NPS score - 77! - speaks to the world class service that was provided, and our G2 reviews speak for themselves. Raving fans, not just "customers", remain engaged, provide great references and invest for the long term.As a leader, I believe my role is simple - to remove barriers for members of my teams so that they can focus on customers, execute passionately toward our collective goals, and look forward to being at work every day. If I do anything well, it is to create an environment in which my teams thrive. A frequent podcast guest, webinar host and industry speaker, I am always flattered when other professionals take time from their business days to spend it with me. I hope that I always add value in return for their investment!