Erika Klein Bs, Nbc-Hwc, Cic Email & Phone Number

Redmond, Washington, United States

• Orchestrated highly impactful companywide workshops, small group sessions,and engaging presentations covering diverse subjects, including strengths- based leadership, personal finances, parenting, women's health, career development, and mental health, fostering a culture of continuous learning and personal growth among participants.• Assumed a critical role in ensuring the quality and adherence of coaching calls, upholding the principles of Human Performance philosophy, Aduro Human Performance Code of Ethics, and ICF code of Ethical Guidelines and professional Standards. Maintained a keen eye for detail and consistency in coaching practices.• Conducted meticulous audits and observations of coaching calls, collaboratively developing tailored objectives for each coach to enhance coaching efficiency and skills. Provided dedicated support and training to coaches, addressing any identified gaps in coaching proficiency.• Conducted weekly call evaluations and coaching performance discussions, meticulously monitoring telephonic and group coaching quality to uphold the highest standards of service.• Delivered comprehensive reports and valuable recommendations to the management on coaching objectives, areas for managerial improvement, workplace environment enhancements, and identified risks, contributing to informed decision-making.• Drove the training and development of coaches through our esteemed internal NBHWC accredited program, equipping them with the knowledge and expertise needed to excel in their roles and consistently deliver outstanding results.

• Spearheaded impactful engagement efforts, empowering, and guiding more than 5,000 individuals in achieving lasting lifestyle and behavioral improvements related to health and fitness.• Played a pivotal role in the onboarding process of new coaches, providing valuable support and ensuring a smooth integration into the team.• Leveraged advanced tools such as Salesforce and DOMO to meticulously track and analyze key performance indicators, enabling data-driven decision-making and continuous improvement.• Delivered compelling and insightful companywide workshops, small group sessions, and presentations on an array of topics, ranging from strengths-based leadership, personal finances, parenting, women's health, career development, to mental health, fostering a culture of personal and professional growth.• Led the training initiatives for coaches through our prestigious NBHWC accredited program, equipping them with the knowledge and skills needed to excel in their roles and deliver exceptional results.

Redmond, Wa

• Spearheaded the delivery of comprehensive support, top-notch training, and essential resources to drive reseller sales growth, consistently upholding contractual commitments and obligations.• Successfully handled service escalations for more than 120 reseller clients,meticulously ensuring adherence to all contractual terms, service level agreements (SLAs), and established procedures, resulting in enhanced client satisfaction and retention.• Displayed exceptional project management skills, effectively overseeing various initiatives and new product implementations, ensuring seamless execution and successful outcomes.• Validation of data and reporting, meticulously verifying accuracy and consistency, and delivering valuable insights in alignment with contractual requirements, further bolstering client trust and satisfaction.

Greater Seattle Area

• Played a pivotal role as the primary contact during the sales implementationprocess, effectively engaging potential prospects, and showcasing the program's unique value while tailoring it to address their specific needs and preferences.• Demonstrated exceptional coaching expertise by conducting weekly check-ins with members, diligently tracking their fitness and nutrition progress, and delivering personalized education and guidance to cater to their individual requirements.• Meticulously reviewed weekly eating logs, facilitating seamless order placements for supplements, and offering valuable feedback to members, ensuring they stay on track and achieve ongoing success in their health and fitness journey.

Vancouver Wa

Portland, Oregon Area

Mentoring Program through MBC Portland, OR Mentor *Positive model for 10-13 year old girls. *Providing quality time with young girls.