Responsible for collaborating with key decision makers at domestic and international client companies to evaluate existing processes, identify improvement opportunities and provide risk mitigation recommendations. Conduct testing of key automated controls and IT dependencies and share findings with PWC’s audit team. Manage an offshore testing team. Independently plan and implement team connectivity events.• Established a streamlined communication channel with a major multi-national client to provide project status and outstanding request updates, which increased efficiency and enhanced the customer experience. Implemented same process for other client engagements.• Reduced labor costs to positively impact profitability by identifying and utilizing more cost-effective resources to perform the testing function.• Helped foster a more cohesive and productive department by creating, planning and executing team building events. • Co-led creative efforts to build and enrich relationships with over 350 key client contacts.

Hired to develop the initial marketing program that included promotional and social media campaigns and special events. Conducted competitive analysis and utilized Google Analytics to identify trends.• Heightened market awareness and drove revenue growth by using Facebook user groups to launch and track a coupon program.• Initiated participation at a local university’s freshman orientation that spread consumer awareness to the targeted audience. Subsequently, expanded participation to other college campuses.