Jan Kleining Email & Phone Number

I managed and led a multinational team of technical and hardware support experts delivering immediate and continuous assistance on critical service-affecting issues as a single point of contact for Nortel customers in the EMEA region.I performance managed and coached my team to meet key performance indicator targets tied to tight service level agreements by increasing productivity and consistently improving the quality of customer service provided.I led a team of multinational managed services experts providing centralised multi-vendor, multi-technology network management for clients such as Rolls Royce or Johnson Controls; achieving business results for the client that have reduced operating and capital expenses, accelerated time to revenue and ability to deploy new applicationsI advised business process analysts and operational management on possibilities how to simplify and streamline business processes.I applied coaching methods as a developmental change process to implement and deploy changes in procedures and processes.I am a fast learner and I feel confident that I can contribute to promoting a healthy, safe and secure work environment.I "walk my talk" - meaning ideas are not just talked about but acted upon with personal integrity in a punctual, honest and reliable manner.I started and ran my own business which due to unforeseen circumstances (the theft of all our equipment) no longer manages to generate enough income.Specialties: Team Management and Leadership, Performance Management and Coaching, Customer Services, Project Management, Consultancy work

Listed skills include Customer Service, Speech, and Drama.