Kelly Klein Email and Phone Number
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Dynamic customer success leader with 15+ years of experience, poised to bring a profound impact toVercel as the Director Customer Success Management, Americas East. Expert in elevating customerexperiences and driving SaaS growth, with a proven track record of retaining enterprise-level portfolios,implementing strategic customer-success frameworks, and leading high-performance teams tounprecedented ARR growth. Experienced in CS CRM utilization, data-driven decision making, and cross-functional collaboration, I'm dedicated to enhancing product-market fit and customer satisfaction at scale.Successful at increasing adoption, growth and maintaining retention by serving as a trusted advisor in a SAAS environment.My core competencies include: - C-Level Relationship Development- Consultative Approach- Industry and Technology - Thought Leadership- Problem-Solving and Deduction- Cross Functional Partnering- Attention to Detail- Strategic Success Planning- Executive Presentation Skills- Positive and Professional Communication- Process Enhancement and Time-to-Value Improvement- Creative Solutions Development- Mentorship and Team Leadership- High Emotional Intelligence (EQ)
Logicmonitor - Hybrid Observability Powered By Ai
View- Website:
- logicmonitor.com
- Employees:
- 201
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Sr. Customer Success Manager I Enterprise Strategic AccountsLogicmonitor - Hybrid Observability Powered By AiAustin, Tx, Us
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Sr. Customer Success Manager I Enterprise Strategic AccountsLogicmonitor Feb 2022 - PresentSanta Barbara, Ca, Us● Achieved a 99.8% retention rate and boosted product adoption and Annual Recurring Retention (ARR) by defining and executing customer success strategies for a $10M portfolio● Developed and managed customized metrics, health scores, and KPIs for individual accounts, leading to proactive identification and improvement opportunities● Identified organizational gaps in the CSM team and drove a successful reorganization of pre-sales division to enhance alignment with post-sales and client business objectives● Managed the complete customer lifecycle from onboarding through expansion, implementing customer segmentation strategies to tailor offerings and drive customer satisfaction to obtain growth of 112% quarter over quarter.
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Senior Customer Success Manager - EnterpriseOn24 Oct 2020 - Feb 2022San Francisco, Ca, Us● Acted as a strategic partner for a diverse portfolio of 33 Enterprise SAAS Clients, driving $3.5M in ARR● Facilitated clients through Quarterly Business Reviews, roadmap presentations, and health checks to drive alignment with success plans● Proficient with managing risk in portfolio and leading risk/churn mitigation strategies using Totango and Salesforce reporting● Managed end-to-end post-sales client lifecycle, encompassing onboarding, upsell initiatives, multi-threading, and renewals with increase in growth year over year. -
Sr. Client Success Manager - Enterprise AccountsBl.Ink May 2016 - Oct 2020Austin, Texas, Us● Achieved 17.5% growth in ARR by aligning customer success plans with key performance indicators, resulting in $3M revenue increase year/year● Maintained churn rate below 1% for the past four years by proactively identifying and mitigating client risks through effective client health monitoring -
Executive Client Specialist – Talent ManagementFrontline Source Group Jun 2014 - May 2016Dallas, Tx, Us -
Division DirectorOfficeteam May 2013 - Apr 2014Menlo Park, Ca, Us● Optimized client relationships to surpass revenue targets, contributing to overall organizational growth● Responsible for business development through cold-calling, business leads, referrals, and customer site visits -
Manager - Client Management, Process InnovationField Asset Services Nov 2009 - May 2013● Managed a team of 19 employees to increase operational efficiency by 25% through streamlined processes and improved resource utilization● Re-engineered Vendor Administration department to develop processes, requirements and systems to support a contractor network of 1,500+
Kelly Klein Skills
Kelly Klein Education Details
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Purdue UniversityComputer/Information Technology Administration And Management
Frequently Asked Questions about Kelly Klein
What company does Kelly Klein work for?
Kelly Klein works for Logicmonitor - Hybrid Observability Powered By Ai
What is Kelly Klein's role at the current company?
Kelly Klein's current role is Sr. Customer Success Manager I Enterprise Strategic Accounts.
What is Kelly Klein's email address?
Kelly Klein's email address is ke****@****durl.co
What is Kelly Klein's direct phone number?
Kelly Klein's direct phone number is +151235*****
What schools did Kelly Klein attend?
Kelly Klein attended Purdue University.
What skills is Kelly Klein known for?
Kelly Klein has skills like Marketing, Leadership, Social Networking, Marketing Strategy, Management, Strategy, Event Management, Online Advertising, Email Marketing, Business Development, Public Relations, Social Media.
Who are Kelly Klein's colleagues?
Kelly Klein's colleagues are Vaibhav Tandale, Katherine Samantha Calderón Ramírez, Himanshu Upadhyay, Juan Branca, Pat Muccio, Ned Imming, Matthew Stroup Jr.
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