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This section was written by the Linkedin "AI Assistant:” I am a Director at Avinode Group, the world's leading provider of business aviation SaaS products. With over 10 years of vertical SaaS experience in customer success, sales, and revenue operations, I have an MBA degree and a certification in distributed management, which equip me with the skills and knowledge to lead and grow global teams and businesses.My mission is to deliver business growth, great customer experiences, and scalable RevOps processes for Avinode Group and its customers. Since joining the company in 2022, I have owned the full customer journey for our Sales, Customer Success, and Support teams, serving over 3,000 aviation companies across 80 countries. I am passionate about building and leading high-performing teams, driving customer satisfaction and retention, and optimizing sales efficiency and effectiveness.
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Head Of Customer SuccessLeapfinCalifornia, United States
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Director Of Customer SuccessLeapfin 2024 - PresentSan Mateo, California, Us
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MemberRevops Co-Op 2021 - PresentSeattle, Washington, Us -
Director Of Customer Success And Gtm StrategyAvinode Group 2022 - PresentGöteborg, Se(Acquired by CAMP Systems May 2024) Avinode is the leading suite of SaaS solutions that powers mid-market and enterprise businesses. Here I own the go-to-market strategy and execution for our Customer Success, Sales, and Support orgs.- Scaled CSM and Support operations, generating an NRR of >100% and >90% CSAT - Increased customer adoption and retention by moving company from an Account Management to Customer Success model and introducing CSM (proactive) and support (reactive) functions- Developed product health metrics to track customer adoption and optimized implementation process to improve new customer average time-to-value by 33%- Partnered with our Product and Engineering teams to create an org-wide product and GTM strategy- Increased new logo acquisition 50% YoY by switching from an inbound to an outbound sales model -
Director Of Customer OperationsJetinsight 2021 - 2022San Mateo, Ca, UsJetInsight is an ERP and CRM software for mid-to-large size businesses. I joined as the first seniorleadership hire to grow CS and Business Operations.- More than doubled the CSM and CX org size in less than six months (from five to 12 direct reports)- Delivered a >100% net retention rate, >98% gross retention rate, and >90% CSAT score each quarter- Rebuilt the company's tech stack by implementing Salesforce, Zendesk, and other softwares to create efficiencies and support industry-leading growth -
Vp, Customer Success And OperationsRangeme 2016 - 2021Solon, Ohio, UsRangeMe provides solutions for the world's largest retail and CPG businesses. At RangeMe I joined as the 8th employee and helped scale the company to 80+ while leading Customer Success, CX, and RevOps.- Owned new and recurring revenue targets, generating 50-100% ARR growth for four straight years- Increased the conversion of our freemium customers 40% by introducing tech-touch strategies- Built and managed a CS / Operations organization of 30+, including directors, managers, and ICs- Implemented high-touch CSM playbooks that increased platform engagement 10x- Owned forecasting and presented quarterly to Private Equity-owned board -
Manager Of Customer SuccessPrezi 2012 - 2016Oakland, California, UsDeveloped data-driven processes to help Prezi’s presentation software scale B2B users 20x in four years.- Founding member of B2B Customer Success team- Developed all B2B sales and post-sales processes that increased Prezi’s global B2B revenue from 10s- of-thousands to millions of ARR- Scaled from a team of one to a team of 10 including US and EU-based CSMs and renewals reps - Closed Prezi’s first-ever six-figure contract- Partnered with global leadership and product teams to implement GTM strategies to turn Prezi from a B2C to a B2B SaaS company -
Department Manager, SportsLee Enterprises 2009 - 2011Davenport, Iowa, Us
Kevin K. Skills
Kevin K. Education Details
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California Polytechnic State University-San Luis ObispoMaster Of Business Administration (M.B.A.) -
Uc Santa BarbaraEnglish
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Remote-How, Inc.Certified In Distributed Management
Frequently Asked Questions about Kevin K.
What company does Kevin K. work for?
Kevin K. works for Leapfin
What is Kevin K.'s role at the current company?
Kevin K.'s current role is Head of Customer Success.
What is Kevin K.'s email address?
Kevin K.'s email address is ke****@****ail.com
What is Kevin K.'s direct phone number?
Kevin K.'s direct phone number is +180572*****
What schools did Kevin K. attend?
Kevin K. attended California Polytechnic State University-San Luis Obispo, Uc Santa Barbara, Remote-How, Inc..
What skills is Kevin K. known for?
Kevin K. has skills like Customer Success, Account Management, Public Speaking, Training, Sales, Copywriting, Data Analysis, Presentations, Saas, Prezi, Marketing, Start Ups.
Who are Kevin K.'s colleagues?
Kevin K.'s colleagues are Raffi Vardanyan, Roman Parkhunovskyi, Derenik Khachatryan, Michelle (Terris) Cheng, Cpa, Cga, Movses Saryan, Ruben Ashughyan, Mattie Coacher.
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