Service Delivery Manager | Project Management & Customer Success | Cybersecurity ExpertAs a passionate and results-driven Service Delivery Manager at Dacta Global, I lead the charge in driving project management excellence and ensuring top-tier customer success in the ever-evolving world of cybersecurity.🌟 Key Responsibilities:Project Management Excellence: Spearheading complex cybersecurity projects from inception to completion, ensuring timely delivery, within budget,… Show more Service Delivery Manager | Project Management & Customer Success | Cybersecurity ExpertAs a passionate and results-driven Service Delivery Manager at Dacta Global, I lead the charge in driving project management excellence and ensuring top-tier customer success in the ever-evolving world of cybersecurity.🌟 Key Responsibilities:Project Management Excellence: Spearheading complex cybersecurity projects from inception to completion, ensuring timely delivery, within budget, and aligning with client objectives.Customer Success Leadership: Building strong relationships with clients, understanding their unique needs, and delivering tailored solutions that exceed expectations.Strategic Planning: Developing and implementing strategic plans to enhance service delivery, streamline processes, and achieve operational efficiency.Team Collaboration: Leading cross-functional teams with a collaborative approach, fostering a culture of innovation, continuous improvement, and excellence.Risk Management: Identifying potential risks, developing mitigation strategies, and ensuring compliance with cybersecurity standards and regulations. Show less

Responsibilities:► Assume full responsibilities in identifying and targeting new clients, implementing sales & marketing strategies, analyzing & planning, engaging in business events and selling company’s product portfolio ► Building business value through strategy, process and execution ► Research marketing and business opportunities to increase business outreach ► Orchestrating entire business cycle from opportunity identification, to customer capture and retention ►… Show more Responsibilities:► Assume full responsibilities in identifying and targeting new clients, implementing sales & marketing strategies, analyzing & planning, engaging in business events and selling company’s product portfolio ► Building business value through strategy, process and execution ► Research marketing and business opportunities to increase business outreach ► Orchestrating entire business cycle from opportunity identification, to customer capture and retention ► Providing exceptional service to clients throughout the sales cycle; perform needs analysis, consult on contractual issues, increase market share within new and existing customer base, grow long-term relationships with clients, and maximize new business & partnership opportunities► Ensuring exceptional customer service and revenue enhancement Show less

► Assumed full responsibilities in identifying and targeting new customers, implementing sales & marketing strategies, analyzing & planning, engaging in business events and selling company’s product portfolio ► Managed the full sales cycle including prospecting, client solutions, contract negotiation, account implementation, project management, and overall client relations ► Effectively hired, trained and developed qualified staff. Generated high level of employee morale and engagement… Show more ► Assumed full responsibilities in identifying and targeting new customers, implementing sales & marketing strategies, analyzing & planning, engaging in business events and selling company’s product portfolio ► Managed the full sales cycle including prospecting, client solutions, contract negotiation, account implementation, project management, and overall client relations ► Effectively hired, trained and developed qualified staff. Generated high level of employee morale and engagement by modeling excellent service behavior, building productive relationship with all staff, establishing high standards and coaching for performance ► Analyzed results and trends and prepared action plan to leverage company’s strengths and address areas of opportunity► Expanded portfolio of services & products of the Group ► Ensured exceptional customer service and revenue enhancement ► Developed and increased market share within new and existing customer base► Consistently exceeded performance and profitability goals Show less