• Responsible for achieving the required results and the high level of sales performance.• Implements the marketing plan for the physical and online store (in collaboration with the Digital Marketer & E-Commerce Specialist).• Monitors sales percentages in the physical and online store and suggests strategies to increase profits.• Keeps up to date with the store's new products while at the same time monitoring market and competition trends, mainly through computer systems.• He is responsible for the presentation of the products (display) in the physical and online store.• Participates/supports the team in retail sales, whenever required.• Maintains high levels of customer service and actively contributes to the development of new clientele and the maintenance of existing ones (corporate clients, private individuals, Friends of the Museum, etc.).• Supervises the timely flow of merchandise from the Warehouse to the physical and online store.• Supervises and monitors commercial collaborations (with Cultural and Economic Organizations) and at Cycladic Shop promotion level.• Represents the department in inter-departmental communications.• Responsible for the smooth running of the Commercial department and coordinates review and planning meetings to maximize sales and execute day-to-day operations.

E-commerce https://www.kotsovolos.gr/?isB2B=true• Set a strategic sales roadmap across customer segments and ensure it is aligned with strategic direction• Build out and scale internal processes for the sales team• Establish monthly, quarterly, annual revenue targets and deliver against them.• Design and optimization, digital governance, and team dynamics• Analyze, structure, and negotiate long-term technology roadmap initiatives with clients and partners• User research, user-cantered design principles and online consumer behavior.• Google Analytics• Collaborate with 3rd party partners• Content creator of newsletter, banners and other campaigns• Brief and monitor new e-business projects• Specialization and use of IT and commercial platforms• Business Product management• New B2B website project owner

E-commerce www.kotsovolos.grResponsible for Small Domestic Appliances (SDA) Clima products (Air-conditioning & Seasonal) & Extended Range (ER) commerciality / marketabilityMonitor budgeting and ensure that all strategic priorities are metMonitor sales trends and keep a track of margin & inventoryEnsure pricing competitivenessContent creator of newsletters, banners & Google campaigns Discuss needs with vendors in terms of products presentation on e-shop: kotsovolos.gr Brief and monitor new e-business projectsPlan and optimize ecommerce journey flows Collaborate with business teams, marketing teams & web designers to define and deliver marketing & ecommerce projects within deadlineGoogle Analytics, product & category performance.

Develop a new training & evaluation program (pilot period) for employees’ monthly performance.Monitor and analyze sales metrics & performance records. Quarterly Forecasting, Analysis & Reporting.Determine marketing strategy changes by reviewing operating and financial statements and store sales.Conduct personnel performance appraisals & KPIs to build employee development and improve the key success metrics associated with goals.Develop individual coaching plans, provide resources and assistance. Responsible for the evaluation, design, and delivery of the necessary development solutions in areas such as sales & business skills training.Responsible for new employees’ on boarding, orientation, training, & merchandising.Identify training needs/tools and manage the training road map, align with line managers and HR.Actively manage the staff, support, motivate and retain an outstanding team.Complete store administration and ensure compliance with company's policies.Maintain outstanding store condition and visual merchandising standards.

Develop a new training & evaluation program (pilot period) for employees’ monthly performance.Business analysis to increase customers’ pool, expand store traffic and optimize profitability.Oversee, lead and plan the daily work & targets of a group of 18 people.Source, recruit candidates, conduct interviews & on board new salespeople.Exceed monthly/yearly goals based on sales, productivity and customer service. Growth of 30% in the new store VS Last Year Deal with all issues that arise from staff & customers (complaints, grievances etc) and ensure high levels of customers satisfaction.RESULTS = (last year) +7% over year 🎯 +20% vs LY!💪🏼

Achieved 2nd place in 9 months period among 900 Sales Consultants of the company.Awarded 2nd place in “Stepping into management” process among 80 participants.Customer Service. Promote and sell products & services to customers (awarded twice as employee of the month).Discover target markets - demonstrate advanced products knowledge.Back-office administration.

Schedule music concerts and live performances for music groups , actors & stand-up comedians Organize, plan and conduct long distance expeditions, travel, and tours for the groups Manage seasonal rentals on behalf of airbnb owners, including services such as: meet and greet, check-out, ads administration and communication

Customer service in the Department of Economics & support students with their paperworksEnsure proper treatment of equipments

Participated at a research program about soccer/football by being a referee in soccer/football matches for men and women.

Responsible for local sports reporting.Sports Newspaper and radio.Social Media updates and content.Advertising producer for radio.Sound engineering.Article writing & Website updating.

B2B & B2C – Sales of dermatological care products.Create teams & train new ABOs to create their network and increase sales.Report on the status of accounts and transactions.

• Customer service• Cataloguing• Archiving• Interlibrary loaning• Information management• Library materials protection